Southwest AirlinesReviews of rapidrewards.com

Would it really have been so hard to include a HELP button on your website? Successfully booked a SW flight and then foolishly tried to book a hotel stay to pick up a couple of extra points with SW. The website is shown as SouthwestHotels.com "In Partnership with Booking.com" whatever that might mean. Tried 3 different cards, all of which are in good working order. Kept getting the error message "Wrong Card Number" No mention of a decline. Nowhere on the site is there a HELP button, much less a phone number to call. Finally called the Hilton I was trying to book, they passed me on to some other booking service which has no connection to SW or Booking.com. Won't bother trying this again.

Southwest is always late, and their customer service is terrible. I’ve had issues with lost luggage and they don’t even help. I’m done with them.

Redeemed rewards points for a hotel and paid a partial fee, several weeks in advance of my travel. I have never received an email from their preferred partner confirming my hotel reservation, and I have tried multiple times to get my confirmation. The partner needs my confirmation number and a pin in order for me to inquire about my reservation. I have even attempted several times to have the email containing that information sent to me, and nothing ever gets sent. When I call Southwest Airlines, the Rapid Rewards Rep either gives me the partners automated phone system number, which again needs the information I was never sent to initiate help, OR tells me they cannot help because all those transactions originate with the partner. I am just getting the runaround. In the meantime, I have already paid for a hotel room I do not have. That is considered fraud. If I could give zero stars, I would. Has anyone else had similar problems, and if so, were they resolved? I would just like to know I have a reservation. My trip is in 3 days. I am flying in, and rented a car, but have no hotel. I am pretty sure this is illegal - taking payment for goods/services not rendered. I am considering a class action lawsuit - whose with me?

I selected Southwest airlines to fly RT from MCO to ABQ for two as it offered non-stop flights. Reputable airlines offer First class, Business, Main cabin, and others in between. Hence, assuming it was business class, I chose the more expensive ‘business select’ that offered priority boarding, in-flight internet, and was refundable. Yet, at check-in I discovered I couldn’t choose our seats, which was confirmed on the phone. What Southwest calls priority boarding refers to be the first 15 people to board – after the handicapped and company. As a result, though our outgoing boarding passes listed us as Group A - Position 4 & 5, at least 20 people boarded before us. Same on the way back. Seats were 16 inches wide and barely reclined 2 inches. In its largess, Southwest gives ‘business select’ passengers one free drink. Conclusion: a low-cost airline pretending not to be one!

SOUTHWORST SUCKS!!!! DON'T EVER FLY THEM AND IF YOU DO, DON'T WAST YOUR MONEY ON THE EARLY BOARDING FEES!!!!!! IT'S A TOTAL SCAM AND RIPOFF!!! I paid $40 for "Early Boarding on my last trip and wound up in middle seats towards the back of the plane on both flights!!! When I called to complain when I finally got back home, I was told "too bad, so sad, but that's what it is" The agent I spoke to told me that there are NO supervisors and that all call center operators have the same very limited ability to do anything. She also told me there is NO escalation department. She told me she filled out the complaint form for me and I just got an email saying "too bad, so sad" and of course you cannot reply to any emails from Southworst. Then I called the corporate office phone number, and hit the option for travel experience and their idiotic automated system transferred me to reservation. I guess Southworst REALLY doesn't want to hear all the complaints and work VERY hard to make sure you cannot actually reach anyone.

Southwest offers Rapid Rewards points that can be spent on things like Amazon Gift Cards. Since the Covid19 crisis started, they have refused to let me redeem my points. Oh, you can redeem points if you want to use their airlines to travel, but not for the offered reward items. I have nearly $200 worth of points that I accumulated by taking their SW Surveys called Rewards for Opinions. They are rather stingy with the points as well. It takes a while to earn the points. I called Southwest about this problem as I feel that I worked hard to earn the points. Southwest is using the excuse of Covid19 to deny my request. As I said, if I fly I can use them. The rep also gave me two other phone numbers. The first person told me I could have them and sent me to someone else who then said no. Headquarters told me to call the company that distributes the reward cards. However, they refused me, as well. This begs the question, "Why should I continue taking the surveys if they refuse to send my rewards?" I am really very unhappy about this unfair practice. I even asked for an exception. They do not really care about their customers' needs. This is very bad public relations on their part for someone who often flies with them.

I love SW airlines! The flight attendants are friendly even at 6 am! When my mother and I flew from Houston to FL to celebrate her and her identical twins 100 birthdays, SW went above and beyond for her. The flight attendant asked everyone to turn on their “call attendant” lights. Then she led everyone in signing Happy Birthday, and then after she made a wish, she asked everyone to turn off their lights. It made her birthday travel very special. SW always goes the extra mile for its customers. I love that they have a policy to not charge to make changes in reservations. This is one of the two reasons I will only fly SW if they are going where I need to go. The second reason I choose SE first is that I can get 2 free suitcases. I often travel to my grandchildren and one whole bag is stuff for them.