Rapid RadiosReviews of rapidradios.com

******UPDATED REVIEW AT BOTTOM!!!!!!!!!!******* Bought 2 of the LTE models at the first of the year 2025. Have tested them and used them with great success. Customer service has been top notch from day 1. If you can't read that they have an annual fee, not a monthly fee, maybe you should pay better attention to detail. NOTHING IS FREE!!!! I hope that people have as much of a positive experience as I have had with this company... THANKS for a great product & always wonderful customer service.... I just ordered a base unit and the new R1 radio last week(Late Oct./2025) & I am excited about receiving them and putting them into good use.... Keep up the good work!!!!! *******UPDATE: 15 Nov 2025 Well I ordered the new R1 radio with some other things. My order said it would ship on 03 Nov 2025. I have only received 1 Email from them to cofirm my order. I called and they said it would be late. 11 days now and counting. I will update this when RECIEVE MY ORDER. Update #2: I spoke with customer service today 19 Nov. 2025.... I still did not get a ship date. They could not give me one either. I am not saying anything derogatory about these radios. Better planning might have to happen to make sure that customers get what they order in a timely fashion. I just want what I paid for in a reasonable time frame. I like the radios I have, As I said before... Let's get this backlog squared away, so I receive my equipment... I have been very patient, and hopefully I'll get them soon....... If it goes past 10 more days I may change my mind about this order. You all have my contact info already, so I will not be sending it to you again.... Update #3: I got an email from customer service and they told me that the warehouse shipped my order today 19 Nov 2025..... I was told that I would receive an e-mail with shipping details. I have received a tracking number. So I'll be waiting with baited breath.... If I get my order in the next ten days I'll update this again..... UPDATE #4: Well got the radios today 21 Nov. 2025 and can't wait to test them long range. I will be using them over the Thanksgiving holiday. They came set up and ready to go. Beside the delay in shipping I am very pleased with my purchase. Customer service actually came through on this one. Now get some xtra batteries for the R1 made!!!! Keep up the good fight Y'all.

I bought three radios for myself and my two sons. This radio has been used to check in at home in Texas. The radios have been to Colorado, Utah, New Mexico, Montana, California, Florida and many places in between. They’ve been used while on hunting trips and vacations. It’s awesome that we can check in with each other when cell service isn’t available. At a time when customer service isn’t always what it should be. I’ve been impressed with the service we received from the team at rapid radios.

Great stuff. I'll be ordering more delightful communication devices from this company!

Understand what you are getting and the limitations. These work on cell networks however the SIM card works on multiple networks. Therefore if one is down it will find another. If everything is out then they will not work but 98% of the time, in most disasters there will be some cell service. The customer service has been good - I run a 2nd group with folks from all over the country and they usually will add new folks within a day of me asking. The new self-service portal is great. You can manage the names of your radios yourself now. These are another options for your emergency communications plan, as they work on multiple networks, whereas your cell phone will only work on one. From a business perspective if you want the ability to reach your folks without the expense, and distractions of all the other features of a cell phone, then these are a great option. Understand that while there isn’t a monthly fee, there is an annual fee of $100/pair of radios. You can’t beat that price compared to a cell phone or other IoT device.

Great product. Works as advertised. Highly recommend for a low cost high performance communication solution We are impressed

I finally found radios that work in the big woods. rapid radios didn't disappoint and worked clearly which is something that all my previous walkie talkie purchases failed to do.

They satisfied my issue without hesitation 100% shipped a replacement battery before I could ask what I could do with it.

Rapid radios are great, and they took care of an issue I had immediately. Just renewed my subscription for another year with Patrick . Highly recommend them.