customer
No Fees? No Contracts....Think again!
This company advertises "No Monthly Fees"and "No Contracts." While difficult to find, on their website is a $50 (per radio) yearly fee or your radio(s) are (get this) turned OFF. So, there ARE FEES, just yearly, not monthly. Having your radio turned off from not paying certainly seems like a contractual relationship to me, so I'm not sure how they get away with that wording either. This type of advertising is deceptive, and not nice to do to their trusting customers. When I was first contacted by Rapid Radio to pay MORE money, I honestly thought it was a scammer who somehow found out I owned a Rapid Radio, but, it was really them...looking for more money. When I contacted them for a return, it was too late (of course!) Sooo, customers don't find out that they are LOCKED into a yearly, per radio fee until the return window has closed. (How convenient for them.) They recommended that I sell my radios on ebay or Marketplace, but why would I give this problem to someone else or help this deceptive company earn more money through more sim card purchases and fees. Also, keep in mind that these radios run on cell towers, so their claim that they will work in an emergency remains a mystery. Due to their tricky ads, they have already lost my trust and confidence in what they say, so good luck in an actual emergency. Icing on this cake is that our radios had interrupting static & delays the first time we used them while camping. I wrote a poor review that (surprise, surpise!) never made their website. Hopefully this review will keep someone else from making the same mistake. There are other, more honest companies out there.
Response from Rapid RadiosJun 19, 2026
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We want to clarify that our radios do not require any monthly fees or contracts. We advertise “No Monthly Fees” because many competitors require ongoing monthly payments. With our radios, the first year of service is included at no cost, and after that, there is an optional annual renewal fee of $50 per radio to continue cellular connectivity. This is not a contract, as there is no signed agreement or credit check required, and renewal is completely optional based on when or if you choose to continue service. This information is outlined on our website, including product pages, FAQs, and at checkout, as we aim to be as transparent as possible. We understand how the messaging may be interpreted, and your feedback is valuable as we continue to improve how we communicate this to customers. Regarding performance, our radios do operate using cellular networks, which allows for nationwide coverage. Because they can connect across multiple carriers, they often perform in areas where a single carrier may struggle; however, like any cellular-based device, they do require some level of network availability. We’re also sorry to hear about the static and delays you experienced. That is not the experience we want for our customers, and our support team would be happy to troubleshoot or replace any units if needed. At this time, we have been unable to locate your order in our system due to the limited information provided. We have requested your contact details so that a manager can speak with you directly regarding this matter. You may also reach out to us at [email protected] and request to speak with our Customer Service Manager so we can assist you further. We would still like the opportunity to look into your situation and work toward a resolution. -The Rapid Radios Team