eddie S.
Customer support
I want to thank Rapid Radios customer support team for helping with a couple of minor issues I had. They reached out quickly and responded promptly to resolve the problem Thank you very much
Response from Rapid RadiosDec 15, 2025
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you taking the time to provide details. The annual service fee is prominently displayed in multiple areas on our website, including the product page under “What’s Included,” the FAQ page, the Terms of Service page, our emails, and on various landing pages. We understand it can still be surprising if overlooked, and we apologize if this wasn’t clear initially. Regarding battery life, the issue could be related to faulty batteries. We’re more than happy to send replacements to see if that resolves the problem you’re experiencing. A representative will be reaching out to you directly soon to discuss these issues, review previous correspondence, and assist with a resolution, with the hope of turning your 1-star experience into a 5-star one. Again, we sincerely apologize for the issues and hope to make things right. – The Rapid Radios Team