Tim B.
30-day guarantee not honored (until forced)
Update: They did process the refund after I opened a chargeback. I'm bumping this to 3 stars because they ultimately made it right. But it shouldn't take a chargeback to honor a 30-day money-back guarantee. I hope they do better in the future. Original review: I bought RankScore on April 27 under their advertised 30-day money-back guarantee. The product didn't do what I needed, so I asked for a refund on May 5, well inside the 30 days. Support told me right away I was covered under the guarantee. After that it was just delays. I followed up for about seven weeks and kept getting reasons why it hadn't happened yet. Staff out of office, a family emergency, waiting on internal approval. On June 14 they told me in writing the billing team had taken care of it and the refund was sent to my card. It never showed up. A week later they told me it was still in progress, which is the opposite of what they'd just said. I gave them every reasonable chance. In the end I had to file a dispute through my bank to try to get my money back. If you're considering RankScore, just know the guarantee is real, but you may have to push hard to actually use it. Keep your receipts and email trail.