Randy R.
Shocking Lack of Support BUT working on improvements
10/1/25 Update... As a result of my 1-star review on 9/25/25 RangeMe contacted me to help rectify the problems I had adding new items, and the rep told me they are working on improving their support. I changed my rating from 1 star to 3 because they appear to be interested in correcting their support problems. The rep also offered to extend our premium subscription for a year and work with us to maximize the odds of securing new business on their platform. It's encouraging to see they are motivated to improve. 9/25/25 No support available whatsoever, only an endless loop of useless unhelpful bot responses. No chat option, no phone support, no email support. Complete lack of support is inexcusable for any company and I strongly encourage you to avoid RangeMe, don't waste your time and money. Also, I've subscribed to RangeMe for 6+ years and never secured ANY new business from the platform. My most recent frustration is numerous rejections while trying to add new products, attempting 15-20 different item names and all were rejected although they appear to comply with their listed standards. I initially entered 4 new items and 1 was accepted and published on the first try BUT the other 3 are rejected repeatedly citing non-compliant names. The 3 rejected names are similar format, length, and type as the item that was approved, so there is no way to determine why their system is rejected the other 3 items. I'm done 9/25/25.
Response from RangeMeSep 29, 2025
Thank you for sharing your feedback. We are very sorry to hear about the significant frustrations you experienced while trying to find support. We have reached out to you on Trustpilot to get more information about your account, but we haven't received a response. We're eager to learn more about your experience and talk through how we can make things right.


