RAMShardRAMShard, founded in 2017, is on a mission to empower server owners, businesses, and developers by providing high-quality hosting services at an affordable price. RAMShard has made it our priority to revolutionize the hosting industry by taking a forward-thinking, no-strings-attached approach. We specialize in Minecraft server hosting, game server hosting, domain hosting, and website hosting services.
RAMShard (ramshard.com) has 429 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Anonymous
I paid for this service and literally never got it.
Response from RAMShardJul 7, 2021
Hello, Your service details were sent to you after purchase in an email titled New Minecraft Server Information. We have reviewed your account and see your service has been activated and used. If you have any further questions, please email [email protected].
Adam
DO NOT USE THIS COMPANY Their customer service is awful, and they managed to get a recurring payment out of me for a second year even though it was cancelled after the first instance set up. According to their managing director... EDIT STARTED ...who has now requested his name removed from this review through Trustpilot who are forcing me to, but you can find it on ramshards website under the team section & of course through any company search medium that includes the US (seriously did you think you were getting away with this?... EDIT FINISHED ...it's company policy to not refund subscription payments, which is just a way of saying they don't want to. I've been put into financial hardship due to this, and... EDIT STARTED ...the managing director, as seen on RAMShard's website under the team section (or by any company search method including the US)... EDIT FINISHED ...knows this, still refusing to refund me for a service I have not used for months, and do not want or need for this next year, that I now have regardless. I had brilliant customer service service the start with one of their employees, but sadly at the root of the company lies an unethical and immoral, stereotypical money grabbing boss, not leader. I have blacklisted RAMShard from my future business plans. DO NOT USE THIS COMPANY IN REPLY TO RAMSHARD'S FIRST REPLY I had accepted over email the possibility that a recurring payment may not have been undone by myself, even with the memory of requesting it not be set up. It does not detract from your company "policy", a word used for higher ups to say something other than 'we don't want to', to not refund subscription payments. I requested it having not used their services i had previously paid for a year in advance, for months, and then hadn't used their services (and still haven't) since the unwanted payment was taken. I requested the refund and cancellation ON THE DAY OF THE PAYMENT, with the initial email by the managing director which stunk of a quick reply to brush me under the carpet. This, after explaining it put me in immediate financial hardship and its taken me some time time recover. The stress was and still is awful. I am recovering slowly. I'm still disgusted by the flat out no refund considering all this. The no use of services. Contact on the day of payment. Reasonable request. Replied with brush under the carpet and absolutely no care about my situation, only a simple quick acknowledgement.
Response from RAMShardJul 7, 2021
Hi Adam, It is not possible for us to automatically charge your PayPal account unless you have an active billing agreement set up that authorized it. If the billing agreement was canceled prior to the next renewal as you say, we would have been unable to automatically charge you. The billing agreement was not canceled until after the charge was already made. You can read more about PayPal's automatic payments and how they work here: https://www.paypal.com/us/smarthelp/article/what-is-an-automatic-payment-and-how-do-i-cancel-or-update-one-faq2254?app=searchAutoComplete This article also covers how to see your automatic payments and cancel them from within your PayPal account. When you first purchased your service, you were presented with this page on the PayPal website, which clearly states that you are authorizing us to charge your PayPal account for future automatic payments: https://imgur.com/KoIpKU2 Additionally, you had to check a box during checkout agreeing to our Terms of Service. 3.1.3 under the Billing, Payments and Refunds section states "Upon request, RAMShard will provide you with a refund if you request one within 24 hours of placing a new order, assuming you have not yet activated or used the Services purchased." A new order refers to a brand new service, which this was not, as it was a renewal payment. The service was also already activated and used previously. Advance notice was provided through multiple emails that notified you of an outstanding invoice and balance so you would have time to cancel your service ahead of the due date if you no longer wished to continue it. We're sorry if you don't agree with our refund policy, but that doesn't change the fact that you agreed to it and we must follow our company policies.
에옹님 _.
I requested refund but you didn't answer me
Response from RAMShardJun 22, 2021
Hello, We have reviewed your chat and ticket history and a refund was never requested.
customer
Sucks hosting
Response from RAMShardMay 26, 2021
Hello, If you're experiencing any issues with your service, please reach out to [email protected] and we'll be happy to assist.
Gachakim
Didn't give me port number or server name
Response from RAMShardMay 23, 2021
Hello, Your control panel login details and server IP address were emailed to you after purchase in an email titled New Minecraft Server Information. This information can also be found by going to your active service in the Client Area.
Eugene C.
so much for 24/7 support; i've been having so many technical difficulties that are all out of my hands now. i've been on a 2 GB plan for a couple days and really liked it. lots of peps hopped onto our server and loved it. i decided to recently upgrade to a 4 GB plan cause of how much i love ramshard. now though, so much stuff went south. now i can't even successfully edit my FTP server files through either Filezilla OR thru ramshard's built-in server client. i brought this up several times to support, only to wait several hours for someone to tell me that something's wrong on my end. MY END? are you kidding me? i'm literally getting a 502 BAD GATEWAY ERROR which is saying the host server is at fault here. my friends and i got BOOTED TWICE in less than 10 minutes from my server. i think i'm going to leave ramshard, and everyone reading this should as well. don't bother giving ramshard a chance. i did, and now i lost both my faith and money to them. what's even worse is that RAMSHARD isn't even showing me that i am using a 4 GB plan; cp.ramshard.com is still showing me that i'm on a 2 GB plan. please fix this ramshard. serverminer was actually better than this, and they charged more for 2 GB. that's sad.
Response from RAMShardJun 23, 2020
Hi Eugene, Sorry to hear about your experience. Though let me clear a few things up. Now, let me elaborate on our 24/7 support. While we may not be on our live chat 24/7, we are still providing support in the background. We have systems in place to monitor everything and staff on standby to fix any issues that may arise as soon as possible. This way, no matter what, your server will always be up and running as smoothly as possible. When editing files with FTP using FileZilla or any other FTP program, you will want to be sure that you had the latest updated file uploaded back. As it is not an automatic process, it often will ask you if you want to overwrite the old file with the newly updated one. If that is not followed, the edited file will not be uploaded. As for the built-in editor, you need to be sure the file fully saves and states it before exiting the page. Otherwise, it will not save. With the built-in FTP client, there are limits. The error that you had stated happens when you try to either upload files larger than 16MB or delete large files or too many files at once. Which in the built-in FTP client, it states the 16MB limit. If you want to delete a large number of files at once, you could either use an FTP client or use a method we had added in with a DANGER_DELETE_ALL folder, which is covered in our help desk. You had stated that you and your friend had been booted from the server multiple times within a certain period, which you did not contact us about. If you had, we would have been more than happy to look into the issue. As for the upgrade, sometimes the upgrade orders need to be manually processed for different reasons. Which we did get the upgrade applied for you not too long after the order was placed for the upgrade.
Pedro I.
The ONLY complaint i have is the LAG that you have when you try to access the server in Portugal, like the whole menus they have are excelent the plugins management and EVERYTHING is spectacular except that ONE BIG THING that is the HORRIBLE lag, literally unplayable in Portugal.
Response from RAMShardMay 25, 2019
Hi Pedro, I'm sorry to hear you're experiencing this issue. We've reached out to you privately with some possible solutions we think may help.
Ninjalette
well we brought our 86gig rar file of a server here, was all good for a month, an error occured for absolutely no reason and they forced us to reset our map. We had our map reset for a month and our players were actively trying to make new bases, after a year of work going to waste thanks to this company. Then they inform us after our world's rar file reaching a mere 25gig that we were required to now shrink our world some more, this company is full of nothing but false promises. NOT TO MENTION THEIR SERVERS ARE LAGGY AS HELL TOO! never been on a server with such atrocious lag, we took our EXACT SAME FILES AND PLUGINS to another host and our tps is 20... no lag what so ever on our new host, DO NOT TRUST THIS COMPANY, just so u are aware, we took the map we had with 0-2 tps on ur rubbish systems and went back to our previous host, oh look same map, same plugins, same jar files, same EVERYTHING, including hardware that u claim we have access to, and our tps is 20 ALL DAY, our world is now 45 gig, no complaints from our host we are with now. Just turns out u sucks at your job, and as for the american host part, oh forgive me i meant CANADIAN! i was referred to you by that customer, would u like me to go get their details so u can ruin their server to?
