RainPOSReviews of rainpos.com

Brian Crase was amazing. Very personable, pleasant, and just an overall pleasure to speak with. Consider him RAIN's "PPP", he is very much appreciated and I am grateful for his expertise and guidance. Thank you

i would give them a negative review if possible the are the worst i thought quick books pos was bad at leastn qoick books knew they sucked they had enouch common sence to shut theres down they lie steel and cheat if you need to get help call sales and request to be transfered thats about the only way you can get tec support i and my team have had enough the worst expriecne ever we have been using this garbadge for over a year they are the absolut worst

I filed a complaint about Rain with the BBB in Utah. The reporting with this system has never worked as advertised. When Rain bought POSIM, I was strongly encouraged to convert to Rain. I was also assured that it could do "everything POSIM can do". I asked some very specific questions about the reports I was concerned about, was told "yes". Reporting capability is severely lacking with Rain. I've gone round and round with them about this. Finally yesterday I spoke to someone in middle management. They gave the same old excuses - "we've let the developers know" and gave me support ticket ID. There is a serious amount of gatekeeping at this company. They do not want you to talk to management. There have been many other problems with the system in the 18 months I've had it. If you are not happy with Rain, I encourage you to insist that you speak to someone in management and to file a BBB complaint. If I treated my customers as Rain has treated me, I'd be out of business. Maybe if enough people file serious complaints with the BBB, we can get Rain's attention and they can improve their product.

Would rate zero or negative if possible. Completely unresponsive company, does not communicate, return calls, or resolve issues. Access to anyone in management is unavailable. They will all "call you back" but never do. If I treated my customers the way Rain Retail treats theirs, I would not have been in business for almost 22 years. I DO NOT RECOMMEND RAIN. I am actively seeking alternatives, and looking up federal regulations. This is the last straw.

Not only does the program integrate my point of sale with my website, but customer support is great. It is nice that you know you are going to be talking to someone who works for the company in Utah instead of a third party call center.

I really appreciate being able to speak with areal English speaking person when I have an issue or don't understand how this online stuff works

I would not do business without RainPOS. I have a busy mosaic studio where customers come in and create as well as purchase from my retail. Customer service is great and the system fits my needs perfectly as a small art studio with inventory. Class modules are awesome and produce Class Reports that are useful along with the calendar. Business Reports are perfect for my business. Inventory trackers are perfect for me. Marketing works great. Merchant service-related options are great as well. I've been using RainPOS now for over 4 years.

I love how the software is designed around the industry, so it has everything we need. Support is always very quick and helpful when something is confusing. I do find that it can be pretty easy to do things in the wrong order and break the system sometimes, but that's mostly a matter of getting to know it better.