RainPOSReviews of rainpos.com

I had a sudden issue with the QB web connector. Brian Crase had been on leave for a month but was able to fix the issue quickly!

Difficulty getting the labels to work with the Beta tests RAIN is doing. TJ did a great job investigating and figuring a solution so that we might print price tags on the merchandise we purchased for after Thanksgiving sales

Brian was easy to communicate with and we didnt need to do a zoom! had great ideas for workaround that we have and was quite knowledgeable about the entire system. give him a raise.

Rain Retail -- Ben Ridges Ben was very knowledgeable about the product and the query I made. He was able to answer my question within minutes, in spite of having to do some quick research to find the answer. In parting, he also provided some quick tips to make the "batch inventory upload" process quickly and smoothly. Great job, Ben!

Brad in Technical Support Rocks! I was attempting to send a receipt in the POS register after a new customer presented an Amex card for payment. I noticed my screen looked a little different than usual, but I continued chatting and figured I'd send their receipt after they left so I could give my full attention to what I was doing. The register showed that the customer owed no balance, so I felt comfortable exiting the screen to look at my reports. There was no record of the transaction or the customer! I called Tech Support in a bit of a panic. I was pleasantly surprised that I had no wait time before Brad answered the phone. He was able to see the transaction and fixed everything so that my inventory was updated correctly and I would receive payment! Crisis averted quickly and easily!

Brian Crase was amazing. Very personable, pleasant, and just an overall pleasure to speak with. Consider him RAIN's "PPP", he is very much appreciated and I am grateful for his expertise and guidance. Thank you

Not only does the program integrate my point of sale with my website, but customer support is great. It is nice that you know you are going to be talking to someone who works for the company in Utah instead of a third party call center.

I really appreciate being able to speak with areal English speaking person when I have an issue or don't understand how this online stuff works