Jordan W.
We have had our rainbow vacuum for…
We have had our rainbow vacuum for about 7 months, we were happy with it for a couple weeks but after that, the machine started getting weak. The motor sounded like it was struggling, then the power nozzle stopped working. This system is covered under a really good warranty(so we were told) BUT, we’ve literally called and called and called for two weeks and the ONE time someone actually answered the phone, they gave us another number to of course someone who won’t pick up our calls. We messaged the lead guy Scott white, and even he won’t return our messages. This is a VERY expensive machine for it to stop working that soon. Their customer service sucks, no one will help you when you need it. They’re really only out to get your money, so I have a $3000 machine just sitting here collecting dust because no one will help me get in touch with someone who can fix it. I would never recommend this product to anyone, the rep we purchased it from was a liar, she was always rude with any questions we had. If I could pay a fee to get out of this contract, I would in a heartbeat.



