PotHead G.
Rain used to be a really good exchange…
Rain used to be a really good exchange for bahrain but lately they are getting worse day by day i can not understand why is that so, the deposit,s to my rain account takes forever now, the most recent deposit i made was on 10-02-21 and still its not showing in my rain account its 15-02-21 now, contacted there support by email no response that also did not solved my problem i wonder why there costumer support is getting so bad, before they had chat option in app but they removed that also, that makes it even more difficult to contact support bcuz now u have to always send them an email and nobody replies to your email. There are other competitors in the market now so i was hoping they would review there costumer service but its has just gotten worse. Please change your support policy or you will loose your loyal costumers. PS. They always say the delay is due to the high number of request on our platform If you have such a high number of transactions being done at your platform thats a really good thing for your company instead of giving this lame excuse you should consider hiring more workforce so all operations are executed in a timely manner. Please resolve the issue of my deposit asap
Response from rain.comFeb 16, 2021
Hello, Thank you for contacting Rain and we apologize for the inconvenience. We are experiencing delays in responses due to the increased number of requests on the platform. The team is working around the clock to attend to your requests. We assure you that the team is always working on improving our services to better serve our customers. Regarding your deposit request, kindly note that the deposit duration may be effected due to the sending bank's policy, intermediary banks if involved and the date and time of the transaction. The usual time is 1-4 business days and Rain credits the amount as soon as its received. Kindly contact us via [email protected] and provide us with details regarding your request or send us the ticket number if you already reached out. We appreciate your cooperation.