Poor Customer service. I had a problem with my Rain account and nobody can tell me what the problem is or how to resolve it. I will never recommend Rain to anyone because they are quick to take your money but as soon as a problem occurs they don't know how to resolve it.
Response from rain.comOct 1, 2020
Hello Jof,
We are sorry to hear that. Please reach out to us through any of our support channels and we will have our team look into your issue right away.
We appreciate your cooperation.
RS
Rizwan S.
Disaster!!!
Disaster!!!! stay away guys. Its been two weeks since withdraw request, the money debited from account immediately but not credited to my account yet!!!
Response from rain.comSep 3, 2020
Hello Rizwan,
Thank you for your feedback and we apologize for the inconvenience. Rain is licensed by the Central Bank of Bahrain as a Crypto-Asset Brokerage. This means that we have to go through many audits (financial, security, solvency), among many other things, to ensure we get the right to hold our license.
Your withdrawal request has been processed successfully again and it should arrive to your bank within 1-4 business days as per the defined policy.
If you have any further questions, please reach out to us through one of our support channels and we will be happy to assist you.
FA
Fahad A.
Steer away from this company they have…
Steer away from this company they have tons of hidden fees.
Response from rain.comSep 3, 2020
Hello Fahad,
We charge a flat fee of 1.5% for buy and sell transactions done by card and a 4% fee for buys done by card.
Because the current liquidity in the Middle East is lower than it is in some other parts of the world (Coinbase, and the US for example) that's why the prices are slightly higher. It costs Rain more to source cryptocurrency and bring it here.
In the future we will be launching an order book exchange that will bring the prices and fees closer to the international standard. As the Middle East region grows in liquidity, the prices will come closer and closer to other regions.
Currently Rain has the best pricing in the Middle East by a wide margin compared to the other exchanges. We hope this clarifies and answers your question.
AC
Arnold C.
Don't trust specially customer service
Too much drama on this site. I already sent them my passport and now they need my civil ID? For what? This is disappointing.
Response from rain.comSep 3, 2020
Hello Arnold,
Thank you for your feedback and we apologize that you had a bad experience with Rain. As a regulated financial institution we are required to collect KYC documents in order to comply with the regulations and to ensure a safe and secure platform for our clients.
Please reach out to us through any of our support channels in order for the team to look into your application status.
We appreciate your cooperation and understanding.
AR
Adam R.
Stay Away From This One
Keep yourself clear of this one. They are not honest nor timely with their customers. There are far less shady places to place your money and buy your crypto.
Response from rain.comApr 8, 2020
Hello Adam, we hope you are doing well.
We apologize that you had a bad experience with Rain. Can we enquire as to what happened? We want to make sure all customers have a good experience with Rain.
We average less than a 1 minute response times on live-chat 24/7/365 in English and Arabic, did you reach out to our support? We also average over a 90% approval ratings on all conversations and issues. If your case was not handled in the correct way, please DM us and we can re-review it.
Rain is also licensed by the Central Bank of Bahrain as a Crypto-Asset Brokerage. This means that we have to go through many audits (financial, security, solvency), among many other things, to ensure we get the right to hold our license. We can ensure you that nothing shady is going on over here. We are a licensed financial institution.
AL
Ali
Very bad experience with this company…
Very bad experience with this company they took over 6 days to credit deposit and over charged for bank transfer and ended up loosing alot of money and they blamed it on their bank. I think they are holding clients funds for weeks and trading with it as it does not take 4 days to deposit money in the GCC. Wont be using them again as they seem to be withholding peoples money and delaying for some reason. Thank you
Response from rain.comApr 8, 2020
Hello Ali. We apologize for the first experience you had with Rain. Where were you transferring from? If not in Bahrain, international wire transfers (SWIFT) can take up to four business days, sometimes longer to arrive. Sometimes your bank also charges a forex fee for sending to Bahrain. To make up for this, we typically credit our customers the difference in an event like this and we take a loss to guarantee the best customer experience.
We have 24/7/365 live chat support on our website and apps. Want to DM us on there and we can take a look at this case again? As mentioned, we are determined to make sure all of our customers have a good outcome with Rain. For your trouble, we can also issue a bug bounty in the case that you found a gap in our operations or services.
Rain is also licensed by the Central Bank of Bahrain (CBB) as a crypto-custodian. Which means by law, we have to keep all customers funds 1:1 at all times. We do solvency checks on the minute, day, week, month, quarter, and year to make sure we are not breaking any laws. We can assure you that Rain is not withholding any customer deposits.
