rain.comReviews of rain.com

Response from rain.comJan 24, 2021

Hello John, Thank you for your feedback. We assure you that Rain is licensed and regulated by the Central Bank of Bahrain (CBB) and as a regulated financial institution we are required to collect Know Your Customer (KYC) documents from all of our customers to ensure a safe and secure platform. Please note that your information will not be shared with any unauthorized third parties. For more information about our regulation kindly visit the link below: https://support.rain.bh/en/articles/3332099-rain-s-regulatory-license Please reach out to us at [email protected] in order for the team to look into your application request. We appreciate your cooperation.

Response from rain.comJan 13, 2021

Hello Karan, Thank you for your feedback, we highly appreciate it and we apologize for the inconvenience. We assure you that the team is always working on improving our services to provide you with a seamless experience. We would like to get more details on the issues that you faced, kindly email us at [email protected] and we will be happy to assist you. We appreciate your cooperation.

Response from rain.comJan 13, 2021

Hello Hatem, Thank you for your feedback. We assure you that Rain is licensed and regulated by the Central Bank of Bahrain which permits us to serve customers for the purpose of buying, selling, and storing Crypto-Assets in a safe and supervised way, while applying the highest standards of security online and offline. We also have to go through many audits to ensure we get the right to hold our license. We apologize for the inconvenience, please reach out to us at [email protected] with a description of your issue and we will have our banking team look into it right away. We appreciate your cooperation.

Response from rain.comJan 10, 2021

Hello, Thank you for your feedback. We assure you that Rain is licensed and regulated by the Central Bank of Bahrain which permits us to serve customers for the purpose of buying, selling, and storing Crypto-Assets in a safe and supervised way, while applying the highest standards of security online and offline. We also have to go through many audits to ensure we get the right to hold our license. For more information about our regulatory license please visit the link below: https://support.rain.bh/en/articles/3332099-rain-s-regulatory-license If you have any questions, please write to us at [email protected]. We would love to hear from you.

Response from rain.comJan 4, 2021

Hello Omar, Thank you for your feedback and we apologize for any inconvenience. As a regulated financial institution we are required to collect KYC documents from all of our customers to ensure a secure and safe platform. Please contact us via live chat or email [email protected] and the team will look into your request within the next 24 hours. We appreciate your cooperation.

Response from rain.comDec 31, 2020

Hello Kamran, Thank you for your feedback. At Rain, we strive to provide the most competitive rates for the best service. Please note that the withdrawal fees are fixed for any amount requested and we charge this fee to cover the wire transfer cost and assure you receive your transfer within 1-4 business days. The team is working on developing an advanced trading platform which will have many new features including lower fees. For more information about Rain fees please visit the link below: https://support.rain.bh/en/articles/1624811-rain-fees If you have any feedback or suggestions, please write to us at [email protected]. We would love to hear from you.

Response from rain.comDec 28, 2020

Hello Reem, Thank you for your feedback and we apologize for any inconvenience. As a licensed and regulated cryptocurrency platform by the Central Bank of Bahrain (CBB), we are required to obtain all the documents and information requested to comply with the CBB's regulations in order to review the application request. Kindly share details at [email protected] and we will be happy to assist you.

Response from rain.comNov 9, 2020

Hello Lulu, Thank you for your feedback and we apologize for the inconvenience. We assure you that Rain is licensed by the Central Bank of Bahrain (CBB). This means that we have to go through many audits to ensure we get the right to hold our license. Please reach out to us through one of our support channels regarding your request and we will have one of our support team members resolve it for you right away. We appreciate your cooperation.