RailwayReviews of railway.com

Serious 2 down days wtf.. and they compromised all our data.. see you in court

This the BS!!!! The entire service is down for more than 10 hours!!! BS! STAY AWAY!!!!

Can't deploy for two days straight. Builds disabled. This platform is probably vibe coded.

Do not trust putting your live services here; today till now, they have had the same issue: We are still working to resolve the issues affecting our API, dashboard, and the build and deployment pipeline. Builds and deployments remain paused, and our support site (station.railway.com) is also unavailable, so new support requests cannot be submitted there at this time. and in this era it is unacceptable

Since yesterday, we've been seeing this header message: "Dashboard and API unavailable, builds paused. We've found the cause and are working on a fix The support page leads nowhere - and we see no way to find out when things will be back up and running. It’s also happened time and again in the past that deployments which usually take 1.5 mins have taken up to 15 minutes .... Guys - we have to pay our developers for every minute they work, but not for sitting around twiddling their thumbs. This shows me that Railway isn’t a reliable provider for our purposes. We’re switching to another provider.

**1 star — Unexpected AI Agent usage and disappointing support** I signed up to Railway to host a software project, not to use an AI development assistant. I discovered that $3.51 of my $5 included usage had been consumed by Railway Agent, despite never knowingly starting an Agent session. Railway's support response confirmed that automatic diagnosis of failed deployments can consume Agent usage without a customer manually starting a session. When I attempted to disable the Agent by setting its spending limit to $0, the interface would not accept the setting. Support could not provide a timestamped breakdown of the activity and repeatedly responded through an automated assistant. Although the usage was covered by my existing subscription rather than added as an extra charge, I found the experience frustrating and the billing insufficiently transparent. I have cancelled my subscription and will be moving my project elsewhere.

They Crashed our app and deleted our data without warning. For some misguided automated copyright check. They closed the plateform before asking us to explain or offer proof of fair use. Once thing cleared they said that the data was no longer there. We lost clients. Custumer service was useless and borderline rude. WOULD AVOID AT ALL COSTS

i used railway for a while now and beside few drops once in a while it was kinda stable, yesterday without any notice my account got banned and my site went off i got pinged by my bot that tells me if the site is down so i went to email and i saw this: "This workspace is banned and cannot create resources or deploy. Reason: ToS Violation" tried to appeal beacuse i didnt know why i got this ban and also i mention i didnt done anything special and got this : "Your appeal will be reviewed by our team, and we aim to respond within 5-7 business days." 10 minutes later (not 5-7 days luckly) i got a reply but unfortunately i got this : "We've reviewed your appeal. This account was restricted for violating our Terms of Service, and your appeal doesn't give us grounds to lift it, so we're keeping the ban in place." tried to send railway team a message to understand what i did wrong so i wont do it again and what part of their tos i violated and got this in respond: "We aren't able to share the specifics of why a workspace was restricted, and nothing sent to this inbox changes the decision." 1 star service since they turned off my site without any notice and didnt explain why