Craig U.
Good experience
Fast, courteous reliable service.
Response from RA Fischer Co.Mar 19, 2024
Hello Craig, thank you for your review, hope you have a wonderful rest of your week.

RA Fischer Co. is a family-owned medical device company with more than 75 years of history helping patients and caregivers access practical, non-invasive treatment solutions. Our focus is simple: provide trusted products, clear guidance, and real support for conditions that can deeply affect comfort, confidence, and quality of life. Our core products include The Fischer, an FDA-cleared iontophoresis device for treating hyperhidrosis, and The PureWick™ System, a non-invasive at-home solution for managing female urinary incontinence. The Fischer helps treat excessive sweating of the hands, feet, and underarms using tap water and a mild electrical current to temporarily reduce sweat production. Designed for at-home use, The Fischer features non-metal silicon-graphite electrodes, customizable Direct and Pulsed Current settings, an intuitive interface, and configurations for hands, feet, underarms, or all three. RA Fischer Co. also helps patients navigate insurance coverage for The Fischer. Coverage depends on the patient's provider and plan, but our team assists with prescription collection, documentation, benefit verification, and claims support to make the process easier. For urinary incontinence, RA Fischer Co. supports patients using the PureWick™ System, which uses a soft external wick and gentle suction to draw urine away from the body into a sealed canister. For eligible patients, Medicare Part B may cover monthly PureWick™ wick refills, and our team helps with eligibility verification, documentation, and refill coordination. From treatment education to insurance guidance and ongoing product support, RA Fischer Co. is committed to helping patients feel more comfortable, confident, and in control at home.
RA Fischer Co. (rafischer.com) has 343 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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343 approved reviews, newest moderated first
Craig U.
Fast, courteous reliable service.
Response from RA Fischer Co.Mar 19, 2024
Hello Craig, thank you for your review, hope you have a wonderful rest of your week.
Adam Z.
First and foremost, the iontophoresis machine works! For me, it took a little over a week to see diminished sweating on my palms and feet, but now I'm in the maintenance phase and go weeks between treatment sessions! In that time I don't notice any sweating at all where my hands and feet get submerged in the tub. There's still some sweating on the parts that aren't submerged as you would expect. I had gotten used to life with hyperhidrosis and all the quirks it comes with. I had always found a little work around like having a paper towel under my hand as I write, or wiping my hands before shaking. As a long time climber, having sweaty palms has always gotten in the way. Although sport climbing was my first taste of the sport and my favorite way to climb, I eventually gravitated to bouldering because I could get away with chalking up once before an attempt instead of having an extra battle to fight while on the wall. At the end of the last sport climbing season I decided enough was enough and that I wanyed to try iontophoresis because I wasn't a fan of other treatment options. I noticed that the first time back in the bouldering gym once I started my maintenance phase, I was chalking up so much less and I could even see the difference on my palms! The chalk itself was still on my hands after many attempts on the wall whereas before there would be NO chalk left on my palms after just one attempt. Sport climbing outside is now significantly improved too because my shoes don't slip on my feet and I can go longer in between chalk-ups which changes the way I approach a climb now. All this to say I would absolutely recommend The Fischer!
Response from RA Fischer Co.Mar 19, 2024
Hello Adam, we love your story! Thank you so much for sharing. Can't imagine a more dangerous scenario to have sweaty hands in than hanging from the edge of a cliff! Email us with pictures from one of your competitions some time, we'll be rooting for you : )
Skyy
I purchased the device for underarm sweating and I was very optimistic in the beginning of it all. Everyone was responding to questions quickly (trying to get the sale) being very friendly, etc. The device didn’t work for me but that is no fault to them, everyone is different. But when it was time to return it things got complicated. Emails were all of the sudden taking days to get a response to. And when I would get a response it was not very friendly at all. They obviously ask you to ship it back them and that came out to over $25. Affirm then gave me my initial payment back but only partial of my second payment. They said that they have to keep a portion of it themselves. Then I asked about potential reimbursement for the shipping cost but they couldn’t do that either. That is probably policy but if I were you I would just hope this device works because the refund and return process is rocky. I just feel like I lost a good amount of time and money for something that didn’t work.
Response from RA Fischer Co.Mar 18, 2024
Hello Skyy, we're sorry to hear that you feel this way. We checked the history of emails for you, and it looks like the longest gap in a response was 48 hours. You emailed on 2/21 asking to return the device. We replied 2/21 asking if you wanted to walk through the treatment plan first. You replied 2/21. We then replied 2/23 with the return instructions per your request. Since helping you obtain the RX originally, it looks like we have over a dozen emails back and forth. Since we ship to patients for free, the return shipping is covered by patients. It's usually $15, but with insurance, etc could have been $25, that's possible. Since we're located in California, that's usually an easy process. Lastly, please contact Affirm directly for your payment refund. We canceled your order and did not collect any payment. We're sorry that ionto didn't work out for you, and we sincerely wish you luck in finding something that does! Please give us a call if you feel that our reply is unfair and you'd like to discuss your experience further.
Nicole
This machine is a life savor. Worth every penny. I suffered from sweaty hands and feet since I was 13 and has been my biggest insecurity. I was desperate to find a solution- I was even about to do a surgery. I found this machine and my condition improved significantly. It is the best option. There is NO compensatory sweating, it's invasive, and pretty permanent. The fact that I don't have to put any harsh chemicals or foreign things into my body (Aluminum/Botox- the other options), makes me so pleased. Now if I do have any sweating, it's gone much more quickly and is 10x less intense. I use the machine periodically if I have any spurts, but other than that I'm pretty sweat free. I've recommended this to everyone. This is a REAL solution for hyperhidrosis.
Response from RA Fischer Co.Mar 18, 2024
Hello Nicole, thank you very much for your thoughtful review. We appreciate you taking the time to share your experience! Although technically I think you meant to say "non-invasive" : ) Otherwise, we're so happy to hear that you're sweat-free, and we hope you have a wonderful week!
Ryan M.
Before I discovered the RA Fischer machine, hyperhidrosis controlled much of my life, particularly affecting my palms. This condition was more than a mere inconvenience; it was a barrier that hindered my confidence, especially crucial in my field of sales and during important meetings. I was always looking for an effective solution, and that's when I came across the RA Fischer machine. Skeptical yet hopeful, I decided to try it, and the results were nothing short of miraculous. Just within the first week of using the machine, I noticed significantly reduced sweating. It felt like a veil had been lifted, a barrier broken. By the end of the first month, my condition was nearly 100% improved. This transformation was not just physical but deeply emotional and psychological. I could shake hands with clients and colleagues without a second thought, engage more freely in discussions, and present my ideas with newfound confidence. The impact on my professional life was profound and immediate. What amazed me the most was the simplicity and effectiveness of the technology. It's not often that one finds a solution that delivers on its promises so thoroughly. The RA Fischer machine has not only alleviated my physical symptoms but has also instilled in me a greater sense of self-assurance and poise. Now, I enter every room, every conversation, and every negotiation with a confidence level I never thought possible. The change is not just in my palms—it's in my entire demeanor, how I carry myself, and how I interact with the world. I am deeply grateful for this technology and its incredible difference in my life.
Response from RA Fischer Co.Mar 1, 2024
From all of us at RA Fischer, thank you very much for the time and thought you put into sharing your experience, Ryan. We always tell patients that the physical relief is often secondary to the mental relief, as the systems we put in place often become more stressful over time as we try to manage our sweat. We're so delighted to hear that you're seeing results and feeling better about yourself. What a wonderful way to begin our weekend. We hope you enjoy yours!
Brandon Y.
The treatments make me feel like I don’t have hyperhidrosis at all—truly life-changing. Have been living with hyperhidrosis in my hands and feet my entire life. Hyperhidrosis had affected my life in all aspects--social, educational, and working life. Was stared at like an alien. Would try to minimize any physical contact with others when I sweating. Had to learn all the tools and tricks, like playing my sweat off as condensation from icy drinks. So not only is hyperhidrosis a physical condition, but also brought severe negative emotions. I am glad to say I don't have to do that anymore. It's not a cure-all, but it is the closest thing! I do maintenance every few days and in between those days, I have "normal"/dry hands and feet. If you have hyperhidrosis of the hands and feet, please do yourself a favor and get the Fischer!
Response from RA Fischer Co.Jan 24, 2024
Hi Brandon, we really appreciate you sharing your story and we're so glad to hear that our device has made a positive impact on your life. it's easy for patients to feel like they're alone and hyperhidrosis only affects them when there are so many people struggling with the same things as they are. Thank you for encouraging others to find a solution that works for them, too. Have a wonderful rest of your week : )
Christina
Superior customer service. Love the hands & feet! I can’t even believe it! Just omg. My hands and feet are just dry, always. I am so thankful. It’s changed my life. Used 5 days a week for 4 weeks now once a week. 15min.
Response from RA Fischer Co.Oct 12, 2023
Hi Christina, thank you for taking the time to leave your review. We're so happy to hear that your hands and feet are dry! Congratulations. Have a wonderful rest of your week!
Shulanda F.
I have used iontophoresis through another company with good results for about 2 years. However, the RA Fischer Company product as well as their customer service is second to none. The process works and it has changed my life, prior to using iontophoresis I would dread shaking hands and wearing open toe shoes. Once I committed to making the treatment a part of my daily routine for about three/four weeks, all of the dread disappeared. I am currently doing one to two treatments a month for sweat free hands, feet, and under arms.
Response from RA Fischer Co.Sep 18, 2023
Hi Shulanda, thank you for sharing that with us! We're so happy to hear that you're seeing prolonged results and that our customer service has exceeded your expectations. We're always here for you! Happy Monday, hope you have a wonderful week now : )