Radisson REDReviews of radissonred.com

Réservation de chambre par booking, payée et débitée. En arrivant à l’hôtel, l’accueil nous dit n’avoir aucune chambre de disponible et procéder au remboursement. Ils ne cherchent pas de solution et vous laisse dans une impasse. C est honteux pour cette enseigne, je vais faire une vidéo ce soir pour les réseaux sociaux : il y a près de 50 personnes dans le hall qui ont payé une chambre et n’en ont pas. Aucun professionnalisme, aucune considération alors que le bug vient de leur système informatique. Je leur ai laissé les bagages et les ai informé que sans chambre, ce soir je dormirais dans Le hall de l’hôtel.

Re: Raddison Red Heathrow. Issue with maintenance noise on the roof and we were on the top floor. Woken up at 7AM to contractors working. When I asked to speak to a Duty Manager when we went for breakfast around 9am no one was available. Asked again for a Duty Manager at checkout just before 11am, told someone would be 2 minutes, then 5 minutes, and then more than 10 minutes had passed and I got tired of waiting. Extremely poor that when you want to speak to a manager no one is available. I have tried to email the hotel directly since but no response. I have emailed Radisson Customer Care but they’re not interested as it was booked through a third party. I think that just speaks volumes for their interest in service. Don’t expect any help or support if your stay doesn’t go as expected. Not impressed by the unexpected service charge at the bar. Would not recommend Radisson Red, or Raddison as a whole now, based on this brand damaging experience.

Do not go there! We visited in August and were double-charged. To this day, we haven’t received a refund or any response to our emails. As VIP members, we’ve never experienced customer service this poor. A lot of feedbacks are the same. This is a fraudulent scheme with a rigged machine designed to take your money. It’s impossible to communicate directly with either Radisson Vienna or Radisson Group support. The only option is to submit forms that they just forward to Vienna, with no follow-up. Despite being VIP clients, no one is listening or helping us. Even the call centre for vip members is a fraud, we can never ever make a phone call there. This group is the worst hotel experience I’ve ever encountered.

I was charged twice for my room. I tried to call the hotel for days, wrote mails. Nobody has ever even answered. This is truly unbelievable especially for such a big hotel chain like Radisson. It has been a month now! Unbelievable!!! I want my money back.

Totally agree with Martin's review! I booked and paid in advance (March 2024) for an accessible room here for myself and a carer, we too were going to see Journey at the OVO Hydro (Cancelled). I called today to see if I could move to another date (22nd Feb 2025), they wanted another £63 on top of the £161 I already paid for one night!! They totally refused a refund as I seemingly booked a non refundable room. They now have 3 months to fill the room and I asked if they keep both payments if they do and guess what they do! Absolutely shocking customer service, absolutely no care whatsoever and total greed to want another £63! Totally disgusted and will never recommend them! I am away to social media to warn all of my family & friends to never use Radisson Red Glasgow!!!

I booked and paid months in advance for a room here for myself and my son who were going to see Journey at the OVO Hydro. Sadly the gig has been cancelled. Despite me trying to cancel the room three months in advance, they are refusing to give me a refund. I can't believe the lack of compassion from the Radisson. I will never use them again.

So I arrived late. The food was served cold. The Accomodation was fine except for the fact that the air con blew dust mist of the night. Then I had to call front desk because there was no hand wash or hand soap. Can you imagine that? You pay so much and no hand wash or bath gel. Half an hour later I got some hand soap. Then I had to call again for some milk….Then front desk was nonresponsive. Also I needed to set an alarm, wake up call, there was no response. The next morning I called room services again, again and again, no response. I spoke to the duty manager, lady in a red dress and with long dark hair, she said 100% she would email me in the next half an hou. But no reply. She said she would be able to offer some compensation for her bad service only if I had paid at yeh hotel which I had. But no response and no email. Bad service and bad staff. leonardo hotel much better. I made several complaints to the lady manager but they fell on deaf ears

Upon return from our trip there was evidence of vehicles having been robbed. As we walked back to our securely parked car we walked past a white van that had empty tool boxes disgarded at its side. Strangely there were two ice cream vans which had been ransacked. Our vehicle had its tailgate lock smashed. £300 to repair. I’ll go elsewhere in future.