RadicalnReviews of radicaln.com

Our chess set arrived with a broken piece which was promptly replaced excellent customer service. Also, the set is so cute. It has an elegant design and is fun to play.

Ordered a chess set, looks dope. Bishop broke, they sent 4 new ones. 10/10.

What a great product. I love the craftsmanship with each chess piece. Unfortunately one came broken but customer service was excellent and it was replaced quickly. Can’t say enough about this product, company and their service. Great attention to detail !

Chess pieces are beautiful! A couple arrived broken and RadicalN Ltd was quick to resolve the issue. Replacement pieces were sent, even a couple extra that we didn't ask for. The correspondence was efficient and the follow ups were impressive.

Excellent service. Had an issue with the gradation of a couple of pieces, and noticed a hairline crack in another. Customer service sent replacements for all, and were fast and extremely professional to deal with. Very happy with this gorgeous chess set and with the top notch service.

This is a beautiful Chess set but it is very fragile. When I received the set from Amazon, one of the rooks was broken. I emailed the company using the address included in the packaging. They immediately sent out 4 new rooks. Beware if you have children who will play with the set but if you have older kids or adults who will play it's a beautiful set to have.

The marble chess board is beautiful and feels great when playing. Makes a good decoration piece as well. Their customer service made sure to send me a replacement of a piece that broke on shipping right away and even extra set of queens. 100% recommend and will buy again as gifts

My former daughter in law purchased a set for my son who is an avid chess fan. Almost immediately, my 3 yr old grandson dropped 4 of the chess pieces breaking them. When I learned about what had happened I decided to try and find replacement pieces on line. I decided the smartest thing to do was contact RadicalN directly and explain the situation. Customer Service responded within 24 hours asking for photos of the broken pieces, which I offered to purchase replacements for. After some communication to confirm what was needed, I received a package containing the replacement pieces needed as well as a few extra pieces for back up! All were sent without any additional charge. I am so grateful! I repackaged the complete set and presented it to my son a second time for Father's Day! Thank you RadilcN for truly seeking to understand and satisfy your customers fully! 💗