RackUp+Go Reviews | Read Customer Reviews of rackupgo.com

RackUp+Go Reviews | Read Customer Reviews of rackupgo.com

RackUp+Go reviews

474 approved reviews, newest moderated first

Ricky D.
Apr 9, 2021
Best price and fast shipping
Your price was the best and your shipping was much faster than i expected.
Response from RackUp+GoApr 10, 2021
Thank you for your business, Ricky!
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KT
Apr 6, 2021
AMAZING customer service
AMAZING customer service! Rack Up + Go values their customers and follows up quickly if you have questions. I placed an order and needed it for a trip and UPS still wasn’t showing tracking. Zac at Rack Up + Go responded quickly and reached out to their distribution center and UPS to make sure the item was in transit. He also followed up almost everyday until I received the item. It’s nice to know some companies still value their customers. I HIGHLY recommend Rack Up + Go!!!
Response from RackUp+GoApr 6, 2021
Thank you for your business!
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Daniel M.
Apr 3, 2021
Very good customer service
Very good customer service
Response from RackUp+GoApr 3, 2021
Thank you for your business, Daniel!
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Harald von S.
Apr 1, 2021
Great price and fast free shipping
Great price on Yakima ski rack and fast free shipping. Very satisfied!
Response from RackUp+GoApr 1, 2021
Thank you for your business, Harald!
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Pedro V.
Mar 16, 2021
Roof rack accessories were sold at a…
Roof rack accessories were sold at a great price and items were shipped promptly.
Response from RackUp+GoMar 16, 2021
Thank you for your business, Pedro!
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Tom P.
Mar 16, 2021
Communication lacking
Ordered the less expensive bike rack in November and heard nothing concerning the delivery schedule, until I inquired after 2 months. The response that I received was the factory was backed up, it was a newer product line and the factory is not communicating to the salesperson. After another month I again inquired and received a similar response but I was told that an expensive version ( 60%increase )of the back rack could be readily shipped . I was desperate so I purchased the more expensive rack. I received it within 5 days of ordering the more expensive version.
Response from RackUp+GoMar 16, 2021
Thank you for your feedback, Tom! After looking through the correspondence, it seems you had requested to pre-order while the item was out of stock. We advised that we are not set up to take pre-orders, however at continued request, we obliged while reiterating that the manufacturer had no ETA at that time. Unfortunately, due to pandemic shutdowns and staffing complications, the manufacturer became further and further backlogged. In an effort to get you taken care of more quickly, we offered a similar rack from a different manufacturer, and provided a higher discount as a good-will offering. We are very sorry your experience is not what you would have preferred, but unfortunately, we are still not set up to handle pre-orders. If you are in need of something in the future that is in stock with us, we would love the opportunity to show you why we are nothing short of a 5 star service. Thank you for your business!
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William B.
Mar 15, 2021
Order from here!!
Order from here!!! Great prices, shipped right away!!! Thank you so much Rack Up & Go!!!
Response from RackUp+GoMar 15, 2021
Thank you for your business, William!
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Joseph D.
Mar 13, 2021
Great experience
Great selection of items. Great prices. Great buying experience. Will come back in the future.
Response from RackUp+GoMar 13, 2021
Thank you for your business, Joseph!
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