Rackspace TechnologyReviews of rackspace.com

Lengthy down times where it is impossible to access email. On top of that, there is no option to purchase additional storage space, so you have to constantly purge emails.

Absolutely abysmal customer support since moved to India. With them for 15 years and have watched them move from excellent to average to miserable after being acquired by a PE firm. After we experienced an attempted cyber attack, their support was terrible, slow and incorrect. Completely incompetant. We have migrated to Hyve! I would give ZERO if I could. STAY AWAY

Their web mail interface is awful. Search absolutely does not work. They apparently offline the search index, so when you do a search they tell you they need to restore the index, it happens automatically and try again later. What they don’t tell you is that you need to wait about 4 hours for search to start functioning somewhat.

NEVER use Rackspace. It barely works. Their customer service is the absolute worst. Giving this antiquated, POS company $1.00 is $1.00 too much.

Using Rackspace via SMTP for my website. - The IP where I am within Rackspace has been banned by Microsoft, leading to undelivered emails. - The security alerts (eg hacking trials / admin login / ...) sent from my website to myself only are undelivered since considered as Phishing attempts. How could I be willing to phish myself? - This evaluation makes that indeed most of my emails are not delivired. Even from myself to another myself (alias). Conclusion: they are too poorly skilled in algorithms, unable to filter and deliver fair emails, and unable to stop real spammers.

Rackspace used to be the gold standard for customer support. They are not the same company they once were. They do a great job of acting as if they know what they are doing. however, they do not. As all of the other reviewers here have stated, avoid Rackspace for any web/email services and look elsewhere.

10 years ago Rackspace was expensive but had the best support and best quality experience. You paid a premium for a premium service. They were bought out by private equity, outsourced ALL support to India and fired all account managers. Now you pay a premium price to get atrocious support from unskilled foreigners who don't speak English. Everyone I have spoken with at Rackspace over the last few years is wildly incompetent and Rackspace is not a serious place to host your businesses services. Run far away from this company and go to Google, AWS, or Azure.

Our company has been at Rackspace for close to 20 years. Their customer service has gone so downhill, I renewed a year contract last year and half way through it they say my hardware is EOL. Did they not know this when we signed??? Ok what do we need to do, took over 4 months to get a quote, rates were doubled. Another part of their team was like you can go Rackspace and AWS, ok great lets do that. They wont let me out of the original contract with the ended hardware even though we were going to keep their services?!?! Now were paying for a server at Rackspace for 3 more months with nothing on it.