Rackspace TechnologyReviews of rackspace.com

Time consuming, over priced, nothing is automated (except for billing you an extra month after cancelling because the service is so terrible). Do yourself a favor and use a modern company that allows you to create hosting, emails, and more in 30 seconds rather than several days. Why on earth do they need multiple people, and many phone calls to activate an account. It is almost comical how they operate.

THEY DELETED OUR SERVER!!! We lost everything thanks to them. If you are stuck using their services, make sure you have recent backups until you find a more reputable and professional company. They had biling confusion on their end and never sent us any notification this was going to happen. After they deleted everything, our business took a huge hit and had to scramble to install backups which unfortunately were not recent. We tried speaking with customer service many, many times. Every time we called, it was a rep from India that were never helpful. We even called during an Indian holiday and was told most of the company was gone due to the Indian holiday. What company with this much responsiblities just closes for a holiday?! GARBAGE!!! We paid a meesly amount (couple hundred bucks) that supposedly never got paid via cc. We told them we wanted to close our account because of what they did. They acknowledge, verbally apologized, and what did they do, kept our account open unknown to us and sent us to collections!!! You can't make this up! NOT SMART TO KEEP YOUR VALUABLE DATA WITH THIS GARBAGE COMPANY!!! Start shopping around and find a more legitimate company that actually works with customers. I wish I could give them negative stars. For what it's worth, I NEVER right reviews. I don't want to see anyone else get hurt the way we did!

A completely worthless "service." They refuse to acknowledge my credentials and cancel account.

I recently had an HR interview with Rackspace, and the experience felt very robotic. The recruiter followed a script with little engagement, making the conversation impersonal. Additionally, the salary offered for a senior position was quite low compared to industry standards. I also noticed a significant discrepancy in pay for the same role across different locations, which raises concerns about fairness and consistency in their compensation structure. A more transparent and standardized approach to salaries, along with a more engaging HR process, would improve the candidate experience.

We just stopped using Rackspace when we discovered that they had been overcharging us for years without our knowledge. They claim that a former employee agreed to a minimum monthly payment in exchange for some sort of discount. In the past several years we have worked with them they have quoted prices to our IT staff with no mention of the minimum charge. We want to warn others to watch out for these kinds of shady dealings so they don't get scammed like we have.

If you try to cancel your contract with RackSpace, they will delay, delay and drag their feet until your next 90-day contract window rolls around so that you need to pay another 3 months to them for their overpriced, unsatisfactory hardware and services.

I would not recommend them to anyone. After agreeing with them to end our contract they still keep sending us invoices. It seems as though no one in this company knows what the others are doing.

Used to be excellent 5-20 years ago. The benchmark for service and product excellence. Sadly now an utterly confusing mish mash of services with multiple portals with slightly different but overlapping functionality making everyday tasks time consuming and complex. Support don't seem to read the question however precisely it is worded and indeed seem to struggle to rationalise the systems themselves. Value is also poor compared to peers. After 20+ years with rackspace I wish we'de moved 5 years ago but we are now moving everything away. It's a pain to move multiple sites and services but staying with such an abysmal setup is 10X worse.