Rackspace TechnologyReviews of rackspace.com

Terrible experience trying to gain control of our account that my controller set up years ago. She's now deceased and as the General Manager I'm not able to access the account? I spoke with a Stephanie in Mexico city (of course) although I'm sitting here with my Amex bill the one item she tried to check to verify the account she would not transfer me to her supervisor. Worst experience I've ever had, not being able to be transfered to a supervisor?? WTF??????

Migrated our services to microsoft 365 - 18 months ago but still charged me for two licenses they couldn’t verify that existed for those 18 months and the account manager practically said not my f’ing problem. Refused to refund me for the 18 months we paid for air!

2 weeks notice of a 335% price increase for every mailbox. Utterly disgusting and completely unacceptable. I’m sourcing a new provider as a matter of urgency. Avoid these charlatans like the plague.

Still exceptional customer support, some idiot now decided to jump their IMAP email from $2.50 to $10, a 300% increase with 1 month's notice... wow they really don't want customers anymore?

Terrible product, nothing they offer works perfectly, everything is half way. Customer service is so so.

Forget about using this company anymore. Before aws and Azure they were good (at best) but now they are also rans. They are a black and white TV in an Ultra HD world. Terrible support, hopeless interface, convoluted billing and absolutely terrible at resolving customer problems on a timely basis. I would not trust them with more than hosting my pet cacti's my space account.

Just echoing the same experience as the rest of the reviewers. They were great 6 years ago, then they offshored to Indian and the support now is shockingly abysmal. I swear I've lost a decade of my soul when I have the misfortune to have to deal with support. It ends up with spending the entire day and night chasing up what on earth is going on. I requested an urgent restore, repeatedly asking for updates and getting canned responses, and 3 days later still no completed restore. Thank the gods we're moving away from them in the next month or so. Good riddance to a dreadful company.

Rackspace IT is so fragile that its webmail service is unstable. For a business this is unacceptable. While Rackspace may feel "good" about itself as an organisation which funds TRUMP, its users are now fleeing because of the awful service.