Rackspace TechnologyReviews of rackspace.com

Never use this business under any circumstances. We’ve used Rackspace for a number of years and always supported them and recommended them, not based on their service but simply that they USED TO BE the gold standard with hosting and emails. Those days are long gone. Recently they increased their email hosting prices by more than 235%. Our £60/m invoice is now more than £250… they do not care about you, your customers or your business. If you are with them or even considering them, run, get away as far as you can and use far more reliable businesses out there. As someone who has used them for more than 15 years, I would NEVER, EVER recommend them to anyone ever again.

I used Rackspace for years and they were very good. Several months ago, they started raising their prices exorbitantly. For the past few months I have been trying to get the account canceled to no avail. I’ve submitted tickets that are not responded to. The email addresses they use cannot be responded to. The phone support in getting the account cancelled has been abysmal. I have gotten to the point of needing to threaten legal action against them. DO NOT USE RACKSPACE

Recent price hikes pushed our Cloud VM server costs from around £1600/mth to over £6000/mth within just a few months, with little notice to adapt or react. Their Cloud Servers are also not configurable enough and bandwidth fees have become astronomical. They are running the business into the ground as prices are at least 4x to 8x what is available elsewhere. We are now in the process of migrating servers.

Quality of service has dropped significantly in recent years while the price has skyrocketed. I transferred my email hosting elsewhere (very happy with the change) but upon cancelling my account they still charged for the following month. These people are untrustworthy.

I was a customer for close to 20 years, and I missed 1 email about price changes. After paying for a flat rate of a 10-box package, they billed me over $100, almost 10x what I had been paying. I called and asked them to credit me the difference, as I had not used more than 2 mailboxes in years. They refused. I am done with a company that doesn't value relationships any more than this.

This is one of the strangest companies I’ve ever had the displeasure of working with. I should’ve shut down my account three years ago when they had that terrible hacking issue. For some reason that no one can explain, my automated payment was discontinued last November. They allowed me to keep using my account for four months, it was never suspended, so I didn’t know, and they’re so archaic that there’s no tech system for an alert when there’s a billing issue or other issues that might come up. Saturday I was sending emails to customers and now today I’m completely cut off from all communications. It’s f___ing wild! Literally every service provider that I work with has text notifications set up in case there are any issues, but this company is from the dinosaur age. So instead of suspending my account due to nonpayment, so I could’ve resolved it, (my account is super cheap so money is not an issue), they deleted it. I have hundreds of thousands of business emails in there, customer contacts from 26 years of running my company. Now, instead of restoring my emails, they’re making me jump through hoops to pay the measly payment that I owe, insisting that I mail them a check 🙄, They’re also offering no guarantees that they can even retrieve my data. It’s wild that a technology company is saying “we have to check to see if we can get your data back” when we all know data is stored even after deletion. Whatever you do, don’t use this company! On a side note, the have some really nice (overseas) customer service agents.

Worst possible company I think I have ever ever had the displeasure of using. 20 years I have been with their service. 20 YEARS. they doubled the fee's and they would not credit for mailbox allocation that I didn't even use. Thats around 1K of wasted money. Looking at the reviews they dont care or they would do something about it. Do yourself a favour and stay away from this company, they call themselves Rackers more like Racketeering to me!

disgraceful company who hiked the prices $400 with a months notice in an industry where they know their customers can't move easily. I would rather move else where and pay more than be completely devalued as a loyal customer.