Rackspace TechnologyReviews of rackspace.com

Please be warned if you consider this company to use as a management/service provider for your hosting environment. We used them the move from a hosting platform to Google Cloud. The sales pitch was great - all our concerns were covered. We got the Aviator support level which promises to cover almost everything. The real world is horrible: every kind of support is a joke, not responding to anything. They have a mentality of 'go and find it out yourself' and if you point this out to them they get rude/inpolite. Very unprofessional, but the rates are professionally high. Not recommened

Perhaps Rackspace was the premium hosting company at one point in the past. Now the only thing remaining of that glory is astronomical prices. - Their servers are slow. - Their infrastructure is inferior / less reliable than many. And generally over complicated with no clear performance benefit. - Their customer service.. well simply dooes not care. I will not go into details here, but trust me that's the case. - And they are grossly overpriced. I have finally had it and migrated all my stuff from Rackspace to Liquidweb. Now I have much better servers, responsive support and at less than 1/2 price. Literally saving hundreds of dollars per month. People, avoid Rackspace. They are not premium. They are simply not competitive anymore.

time to move to AWS and away from Rackspace Customer service is a joke, and no one knows what they are doing. On hold for hours, no calls back, go elsewhere

What can I say, Absolutely shocking!!!!!!!!! I contacted them for a new internet circuit as a NEW customer. Got passed around 7 different people, none of which could put me through to some one that can could price up a new internet line. If this is how they are with new customers I wonder what happens with their old customers???? Seems like one hand does not know what the other is doing! Employees do not seem very interested in their company as a whole. If you call is not relating to their job, they will fob you off to any one that will pick up the phone. Rack space are known to host and run the infrastructure for many large organisations – God help them!

There customer service is terrible! They go out of there way not to help! I can not get away from them fast enough.

I've been with Rackspace since about 2005, and they USED to be great until they got purchased in the last few years. Their customer support continues to go down the tubes. Once you get to a tech they are great - but the management and the service surrounding the techs is horrible. The service was truly fanatical and you developed rapport with tech guys that advised well beyond the scope of customer service required. The culture is horrid, all the good people left. There are many other options out there - it is just a big job to leave. If you open a ticket it can go weeks without anyone bothering to open it. You have to call to get someone to look at the ticket AFTER a 15 min hold time. Cant stand em - cant wait to leave em. They used to be fanatical 5 years ago - i used to wear their shirt. I burned it last week.

No longer the "fanatic" Rackspace we once loved. Having been loyal customers for 9 years, we assumed migrating over to AWS "managed by Rackspace" would be seamless. 6 months and $30,000 later, we left without hosting a single site. Complete disaster. AVOID THIS COMPANY.

Stupid verification system and unprofessional staff. Just wanted to sign up for rackspace email service (14-day trial!) and my order was rejected without any explanation. I called them to verify my account, but they said "We're sorry, the account can't be activated." Disappointed and not recommended! Horrible!