Rackspace TechnologyReviews of rackspace.com

I have tried to run a business through them, due to an interesting offer that let us run the first two years at an extremely reduced cost. Then, the hell began. Load balancer devices worked only during daytime, while they constantly crashed for 2 to 6 hours a day during nighttime, EVERY NIGHT, making our website completely unreacheable. I still have a ticket on their customer support asking to fix their load balancers, and I am still waiting for an answer from them. I opened it four years ago. In the end I had to stop using those services and just rely on virtual servers. The "cloud database" product is basically a scam. It optimizes certain types of queries and slows down others, so that when you try to migrate elsewhere it becomes extremely expensive, as you will need to redesign every query you have ever written. The cost of such service is constantly increasing because they enable debug flags for you, from time to time, making the DB size explode. When you find out and tell them, they will happily disable such services, but it will be too late: your database is ten times bigger than what you need and you cannot really reduce it anymore, without creating a new instance, migrating data and shutting down your service in the meantime. Every summer, expect downtime, at least 3/4 times per month: rackspace seems to be completely uncapable to carry on maintenance by warning people in advance and providing ways to prevent issues: network infrastructure will be shut down at surprise, there are no alternative ways to make your service reachable, and you just have to deal with it. Do you have any customer who might complain? Too bad, it's your problem, accept it and move on. Is this just an unlucky event? Well, after six summers where the same series of "unexpected maintenance problems" occur, it's really hard to believe this is just bad luck. After years of struggle we finally managed to migrate away most of our services from them: only a single product remained on rackspace, as it was too delicate to migrate it easily. Then, these days, they played their final card: without ANY notice whatsoever, the virtual server hosting our last service on rackspace had its hard drive completely wiped out. We tried to open a ticket about this and we got the enlightening answer: pay us for the premium-tier customer service, otherwise your data will remain unavailable forever. Staying in Rackspace has been the worst mistake I ever made during my career, and I can't wait to finally get rid of it completely. Don't use this provider for anything serious, it's really not worth the pain it will cause (and don't use it for non-serious projects either, there are plenty of better and cheaper options in the market).

Terrible Customer Service - One to Avoid! We've been customers of Rackspace for more than 15 years and in the old days considered them one of our best suppliers - providing a responsive and excellent service that lived up to their Fanatical Service promise. We recommended them to our own customers. However, in recent years, our experience has been very different, reaching a climax of awful customer service in 2019 when we finally decided enough was enough and we needed to find another supplier. In the final few months we have had: Extraordinarily slow responses to requests for quotes for new service. A blank refusal to quote us for the cloud based service they trumpet - presumably because this would reduce our costs. Account managers telling us verbally that we were out of contract and then declaring when we tried to cancel our contracts that we needed to give them 90 days notice on the contracts that had ended and then telling us that we would have to pay another nine months for half of the services they provided, which they claimed were still in contract, in direct contradiction to what they'd told us by phone, An initial refusal to escalate our complaints and then a claim to have escalated our complaint that we found difficult to believe since we had no contact whatsoever from a more senior manager. Perhaps most tellingly, when I sent them a copy of their own 'Fanatical Service' promise they claimed to have no knowledge of it but promised to pass it to their legal department to see if it had any legal meaning - who again never contacted us. When a company's employees have no awareness of their organisation's service promises you really have to question their worth, particularly when they clearly have no connection to the organisational culture. There are MUCH better suppliers out there - avoid this one.

This company offers impressive services but be very cautions about getting a virtual server. They offer me a windows server with an estimate of $127 per month. For the first 2 month everything was ok but suddenly a bill came in for $1600 and 1400. They bill stated that bandwidth spikes. After getting a consultant to review this situation, I learned that the Rackspace defaults all ports open and sure enough a DDS attack conveniently for Rackspace ran-up my bandwidth resources. The account manager offer a refund after the next bill. But when the next statement closed with another $3200, Rackspace refused to meet their refund promise and demanded full payment. From reading previous review here and in other social media comments, it is obvious that there is reason to conclude that exists a deceptive deliberate pattern from Rackspace to scam clients with charges from bandwidth spikes. I hold the company responsible. Further investigation returns that most of their IP blocks are listed in abuse lists around the world. They are negligent protecting clients with conveniently weak firewalls that runs bills conveniently to their favor but greatly hurting developers, business owners and clients subscribed to Rackspace server service.

The worst experience of any system I've ever experienced. Horrific support, your account manager will be the least helpful person ever (Shoutout to Alicia - that was awful). Do yourself a favor and go to WP Engine - amazing support, quality security, great site speed, etc. So easy to use.

Rackspace is customer service is abhorrent. Over the last year their service's especially around email is spotty and inflexible. in the course of using email normally Rackspace voluntarily shut down do the unprovable policies causing us to call customer service over and over again while valuable time and money was lost. Do not use if you value customer service to you customers as they do not care .

Rackspace is a money extorting business with Zero to Negative customer service. We signed up for a server with firewall etc with Rackspace for our critical websites. Our Account manager was John. Rackspace charged my credit cards with un-authorized amounts of $7874.48. Our monthly cost as per the contract was $751 including the Firewall etc. We contacted our Account manager John and he promised to get the un-authorized amount refunded back immediately. Several calls and emails were exchanged with John and every time he promised not to worry – Un-authorized charges will be refunded. John also promised that he will put us on a different level so that such bandwidth overage will not be charged anymore and promised that the amount will be refunded. Our refund request went on with John for over 2-3 months and finally he informed that we need to speak with one Mr. Chance Bonner. Bonner informed not to contact John anymore and he would contact his Finance committee and get back about the refund. Meantime Rackspace did another un-authorized charge on my card for $3467.36 compared to the monthly charge of $751. We were alarmed at that time and immediately contacted Bonner again and other customer service people. Bonner was mostly not available. Other customer service people were extremely rude and un-helpful when we requested them about the un authorized charges. Bonner took another 3 months to get back to us about Un authorized charges. Bonner finally said the credit committee is not willing to refund the money but Bonner can make sure that there will be no overage after 6 months of charging un-authorized amounts. Bonner quit as our account manager and someone else took over the account. Around July 24th we received a call and message from Rackspace that: We have discovered or reasonably believe that your server has been compromised at a system/root level. We asked Rackspace to fix immediately as this is a very critical server and we would lose over $12,000 each day. Server was shut down and we kept on incurring losses everyday. Rackspace did not bother to fix anything. We told them that this is a very critical server and we need this fixed immediately but it did not bother them. It took them over a week to come back and tell us that we need to pay several thousand dollars to go with another server. By this time we had lost over $84,000. All they said after a week that it will cost more money and gave us several options to spend few thousand dollars to create another server. Firewall was provided by Rackspace, Server management was provided by Rackspace, but they did not provide any service of managing their servers nor firewall. If there is a server compromise- they could have replaced or done something to get our business up and running after few hours or at the worst next day. They failed to provide any service. All they wanted was extra money every time and provided no service or negative service. This company has absolutely no service and they are only interested in extorting money by hook or crook. We realized their business practice is not to provide any service at a very high cost.

We started using RacjSpace four years ago and the set up was ok and initially we found it adequate. As our business grew and we added more devices and services we found the costs rising, contract terms changing without notice and most frustrating service and support went from OK to horrible. Finally we simply had to leave. The measure of a company is how they deal with adversity. Well RackSpace proved in the end to be the lowest level I have experienced in over 35 years in IT. RackSpace activly blocked our move by not allowing us to take a VM image. Plus they did not honor their stated cancel terms forcing us to pay an extra $20,000 after our complete departure. Note the hardware we were using was not worth $20,000 had we purchased it. Over the four years RacjSpace billed us over $300,000 yet at the end of the relationship saw fit to further gouge us. RackSpace claims Fanatical Support, there is no way they ever delivered that to us. They also claim Fanatical Leadership, based on my experience, their leadership is dishonest, without dignety and cannot be trusted. In effect RackSpace does not conduct itself in good faith, they deliver and act in bad faith. My recimmebdation, as a 35 year IT professional, simply do not consider RackSpace.

Horrible experience closing an account, see what they say when you request a cancellation and be aware of their bad practice: "I'm sad to hear you are leaving Rackspace especially after years of our business partnership. I must inform you now that Rackspace does require a 90 day written notice for cancellation as stated in the Global Service Agreement (GSA)"