Rackspace TechnologyReviews of rackspace.com

Exceptionally bad service. was once good, now it's gone from good to bad to exceptionally bad. I've been trying to close this account with Rackspace for over 6 months whilst they kept invoicing me. The customer service staff are unhelpful and none are keen to help, they just tell you to call customer service even though you spoke with them on customer service. And you write a ticket to ask them to help, and they don't even respond in a way that acknowledges they understand what the issue is about. Please don't waste my time ever again. I don't think Rackspace knows anything about customer service these days.

I’ve been a customer with Rackspace for around 15 years - a previously amazing company now absolutely ruined by private equity and cost cutting. Up until 2 years ago I would have wholeheartedly given them a 5 star review - but sadly I can no longer. As a customer who had a £120k/annum spend I feel let down and no longer trust them with my business. Tickets now take weeks to answer - and require constant chasing with an utterly clueless account manager. I’m now onto my third utterly clueless account manager - it appears to be a pre-requisite of employment recently. Dead servers have taken 7+ days to revive - and were only fixed due to me threatening to withhold payment. If you value you data and your sanity - find someone else. Their only recent investment seems to be “solution engineers” who will up-sell a 3 year contract. Then your on your own…

The service ran fine, but when it comes time to actually close out your account, they'll manufacture fake charges to their cloud drive service, and bill you for eternity for $5/mo even though you have no services of any kind with them. When you try to fix the situation and get the account fully cancelled they refuse to do so unless you call in and spend your evening waiting in a hold queue. Stay away from this company, they are unethical.

Having been a loyal customer for many years, we have seen their offering degrading to the point where they are probably one of the most unethical organisations i have dealt with. Their pricing is no longer competitive, their contracts are extremely unfair towards the customer and their customer service is non existent. My advice, avoid at all costs. There are plenty of competitors which are better and cheaper

I have been a customer of Rackspace for 15 years because of their fanatical support. There is no fanatical support anymore The company I knew is DEAD and been replaced by a bunch of impostors who don't know what they are doing. I hadn't called their support line for quite some time but when I did I discovered they moved their technical support operation overseas. The engineer was asking me how to solve my own problem. It is shocking to wake up one day and discover the company I trusted to run my servers is GONE and been replaced by I don't know who or what. Of course, they had me sign a 2 year contract before their IPO.

I've been a RackSpace customer since 2006 and it has really gone downhill. Originally, RackSpace had spectacular service. Now it is a complete sham where they attempt to exact the greatest possible amount from clients without providing any service. I have logged service tickets that go on for months with no resolution. Do not waste your time - there are now many better hosting platforms.

We recently migrated to Rackspace having had a good experience with servers a few years ago. Unfortunately the email is unusable in the UK - it works for mobile phone but Outlook is extremely slow to update syncronising inbox/sent for over an hour each time Outlook is opened. My last email has been stuck in outbox for 45 mins. Inbox is extremely slow to reflect new emails. I would not recommend this solution to any business. There is no email support we are too busy to spend hours waiting on the phone. Chat is a clueless robot. We are moving after 3 days Rackspace isn't the company it once was.

Horrible customer service. You deal with people from India. They never call you back. For the price (which is very expensive) you can get much better in the US