Rackspace TechnologyReviews of rackspace.com

These people are full of sh!t. You like spam? They are the culprit of it all. They are a bunch of wanna-be's that just man phones and cheap coded data for their billing etc. My stools have more substance than these tick turds! I have stains in my drawers older and wiser than each and every one of them. Soon we take them down permanently! Foreigners that just want to scam us all. Karma is coming to them in the form of they will owe (US) money!

It looks like the usual complaint about Rackspace. Long term customer only having excellent service and then suddenly out of nowhere support just disintegrates in front of your very eyes. It can't be the "Rackers", you'd have found Fanatical tattooed right through the middle if you cut then in half. Presumably this fall from grace probably lies in the short term outsourcing/ profit mentality of the body corporate, but even Geoffrey Epstien's free fall took longer than its taking these guys to hit the bottom. Its a shame I feel for the loyal and excellent "Rackers" that made the company stand out and have now probably been eased out

2 hours hours on hold and I hung up. I cannot wait to leave them. Utterly useless and hopeless organisation. Will be gone by the end of the month and I cannot wait! Quick update. Rackspace said my ticket was resolved. They are liars, they never actually lifted the phone to speak after hours on hold. Cannot wait to leave. Shareholders should fire Subroto Mukerji.

Had Rackspace since 2008 and they were amazing until about two years ago... now it is the absolute worst. If you can get someone in the States, then you are lucky and they solve the issue like the Rackspace support you are familiar with if you have been with the company for a while. If you get someone in India, good luck with that. The team from India is not trained to handle technical support and definitely do not seem to be Linux Engineers. If I could give negative zero stars I would. The amount of stress you will experience if anything goes wrong is off the charts. Rackspace is not worth the money anymore. Been moving servers over to Liquid Web one by one as the contracts expire.

Rackspace quality has severely deteriorated over the last 8+ months. I would highly recommend you avoid their service. We are a reseller and their constant issues have hurt the reputation of our company. Their support quality has gone from expert email administrator to human reading scripts. They constantly are blocking legitimate traffic with no possibility of correcting the issue. We had business critical emails lost. Our customers are frustrated and so are we. Please avoid them for the sake of your business.

After the price increase on my billing, I decided to close out my account. Turns out they charged me for the entire month that took them to close out my account, and disabled me from talking to anyone about my account. Now its under collection, and they wont talk to me about it nor transfer to me to anyone but the first person I call. I have been using them for over 10 years, I am never again using RackSpace nor referring them to anyone ever again.

The email service has been blacklisted by MSN, so it is worthless. They have been trying to fix it for 6+ months.

I dont what to have to teach your support staff what DNS is ( basic technical thing ) every time I call. Since you moved your support it has been awful, it has forced us to move to AWS. i went though, 1st line, 2nd line, linux support, network security team for a basic issue because the only person who know what DNS was didn't speak English well enough to help Who ever made that choice doomed this company.