Rackspace TechnologyReviews of rackspace.com

Terrible company. I decided to trial their cloud office platform to resell office hosted services to my customers for my business. (Thank god I didn't fully switch to them) after raising my first support ticket I FINALLY got a response after 1 MONTH!! Then after not using ANY of their services I was then billed $150.00 for using ABSOLUTELY NOTHING! I have since tried to call and speak with an agent but I keep on getting transferred from agent to agent without any success after trying to get a refund on my money. I will now be proceeding to my bank directly since I have NOT HAD A RESPONSE to my support ticket (NO SURPRISE!!) Terrible company. Avoid at all costs and if you consider using them to host your business website, email or any other service.. honestly I wish you the best of luck.

Just woefully bad support, cannot even update a payment card either online or by telephone support. Passed from pillar to post after calling UK support number, spoke to nobody in the UK nor anyone who could assist. I have clients using Rackspace for 10+ years, but it's time to abandon a sinking ship.

Used to be best customer support in any industry and now its the worst. Searching for new company now.

I’ve been with them for 15 years. I was actually with webmail.us when rackspace bought them out. Back in the day they were an industry leader for cheap, dependable email. A few years back they were bought out by a private equity firm. Since then their service and support has significantly degraded. About 5 months ago they stopped answering their phones or responding to tickets. I no longer have any confidence with them as an email hosting solution. I've got 800+ email users over a total of 300 clients. I've been moving them for the last 2 months. Probably 5 more months and I'll be done :)

Their support is horrible now. Takes days to fix very small server issues. The team is impossible to understand and they do not comprehend what you are asking. Ready to move over my 20+ clients to another service who has support.

I'm fed up and I am leaving rackspace to never return. I was with them for 10+ years (from the time they took over mailtrust.com) and it works if you have no problems. But when there's a problem, you're mostly on your own. The "fanatical support" is a lie. Tickets don't get answered anymore. I have 4 open tickets for various problems and none have been answered for days now. Their creditcard handling is botched and when it fails they simply cut you off from your work email. After an investigation my bank concluded the problem is on rackspace's end, as there are no "failed transactions" in the logs according to my bank. But I get no reaction from sackspace so I cannot even pay them, oh well.. What lousy company doesn't react when technical issues prevent a customer from paying them? I also found out I was billed and overcharged for years when they migrated me to their new email plan. No response when I asked them about this. Good riddance, should've kicked them out a loooong time ago.

Another long time Rackspace customer here who will be leaving soon. Fanatical support is now no support. We've been with Rackspace for our business email for more than a decade, but this was the last straw. For five days now, the support department has been unreachable - no chat, no phone response (I will only wait on hold for 45 minutes), and no response to an email ticket. I called Sales this morning and spoke with someone who could barely speak English who was only able to quote back the Support phone numbers to me. Just awful.

Heartbreaking. Another long-term user and reseller - almost 15 years now - that has watched Rackspace support go from the best, most immediate response and knowledgeable people to four, five hour delays and largely unintelligible outsourced staff who seem to have extremely limited abilities, either technically or in terms of access to information. Absolutely horrendous - and remarkably swift - fall from grace. Take your business elsewhere. I certainly am...