Rackspace Technology Reviews | Read Customer Reviews of rackspace.com

Rackspace Technology Reviews | Read Customer Reviews of rackspace.com

Rackspace Technology reviews

Showing 266 reviews with 1 star · Clear filters

John V.
Apr 8, 2022
Rackspace has changed
Rackspace has changed. They have no business being in service with the tech support they provide. Their tech have very limited knowledge.
Response from Rackspace TechnologyApr 11, 2022
Thank you John for raising this matter to our attention, I am sorry to learn you have not experience the expected level of care. Please reach out to me at [email protected] so that I can better understand how to resolve this for you. Please include your account number and geographical location to enable me to connect you with the right teams. Thank you.
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TheGoldenHaddock
Apr 3, 2022
Four days on
Four days on, no reply from support. I raised a ticket on 30 March. I added 3 reminders to the ticket through the portal. No acknowledgement or response. Poor service.
Response from Rackspace TechnologyApr 4, 2022
Thank you for bringing this to our attention, I am sorry to learn you have not experienced our usual level of attention. To enable me to progress this matter can you please reach out to me at [email protected] with your account details and location? This will enable me to contact the right teams to facilitate resolution for you. Many thanks Bev
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Phil C.
Apr 1, 2022
Worst support ever
There are no words to describe just how inadequate the support and customer service is. I tried online chatting to a "racker" last night only to be lied to, given incorrect information and zero help. Tried 3 times to call support, only to give my details, then be told I'm being transferred and then put on hold for ages. I want to close my account, but even the online instructions bear no similarity to the experience I get when I log in.
Response from Rackspace TechnologyApr 1, 2022
Hi Phil, thank you for sharing this experience with us, I am sorry that you have not received the service level expected. Could you please contact me directly on [email protected] so that I am able to help resolve this for you? Please let me know which country you are in and your customer account number if you know it in your mail, that way I will be able to connect with the right people to contact with you without delay. Many thanks, Bev.
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Joerg F.
Mar 21, 2022
A shadow of what they once were
Have been a customer for 17 years. While their technology still runs great, they are to date only a shadow of what they have once been. No fanat8ic support any more. Unhelpful replies from a knowledgebase. Disappointing.
Response from Rackspace TechnologyMar 21, 2022
Thank you for taking the time to leave a review. I would very much like to help address this matter for you - can you please reach out to me at [email protected] This will enable me to facilitate getting you in contact with the right internal solution teams? Thank you Joerg.
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David J.
Mar 10, 2022
Fanatical Support? Not anymore. Abominable Support
All the staff who knew what they were doing has been replaced by Indians, who have NO CLUE. Open a trouble ticket, nobody ever responds. Weeks and weeks go by. Issues aren't getting resolved. I'm done, making plans to exit Rackspace. It's difficult when you you're a reseller and have several hundred accounts, but it needs to happen unfortunately. Company is going down fast.
Response from Rackspace TechnologyMar 11, 2022
Hi David, thank you for bringing this matter to my attention, sorry to learn that you are having some difficulties. Could you please contact me on [email protected] so that I am able to gather more information and get the right teams involved to resolve this matter? I look forward to hearing from you.
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Sue G.
Mar 2, 2022
Rackspace was once a great partner
Rackspace was once a great partner. Then they started writing contracts you could never get out of. The qualified staff has been replaced by unqualified, everything they do needs full review by the staff. They have left huge holes in the environment - thanks goodness we were not breached. Many systems are unpatched and the Rackspace staff has no focus.
Response from Rackspace TechnologyMar 7, 2022
Hi Sue, I am sorry to hear that you have not been in receipt of the service expected as a partner. Would you please contact me directly so I am able to facilitate the right people resolving matters for you - I can be reached at [email protected]. Thank you
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Frank H.
Feb 14, 2022
Poor migration support
We are migrating from Rackspace to MS Office and we have asked for Support and there has been no service for 72 hours. They escalated it to the Migration team but to no avail.
Response from Rackspace TechnologyFeb 16, 2022
Thank you for reaching out to us through Trustpilot and we are sorry to hear you are still experiencing challenges. If you would like to email [email protected] we can help resolve any outstanding issues Many thanks
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Julian
Feb 11, 2022
So Good to So bad..
Started using Rackspace in the early years. Amazing company. Support 24x7 and speak to an engineer. Slowly over the years, prices go up, but service gone down to the point that it is terrible. Some tickets take months to get a correct answer. Some support makes problem worse. Moving away but even that is hard as tickets not answered.
Response from Rackspace TechnologyFeb 14, 2022
Hi Julian, thank you for taking the time to flag this matter. I would love the opportunity to speak to you about this so that we are able to offer resolution for you from the right team. Please do contact me at [email protected]
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