Rackspace TechnologyReviews of rackspace.com

Just going to echo what everyone else here has been saying, Rackspace support used to be rather good. Within the last year it degraded and then in the last six months is become absolute crap. Their supposed value add is now a detractor and I am now going to move everything I can off their platform.

Really bad service and support. Used them for over a decade and were amazing in the last 12 months they have had bad service and even worse customer support. They have said for years they offer fanatical support and they did. In the last year, I am not sure what happened but they just don't care. The normal response time is about 9 days when we have an issue. What was a great company seems to have ended.

Text support used to be to be the reason to stay with Rackspace. My latest experience dealing with them link with them was worse than terrible. Very sad to see how they have changed. I am now searching for aufor alternative providers provide us.

Good until you try to close your account- they refuse to close it (illegal), and keep taking monthly payments forever. Why? They gave lots of excuses such as “you need to update your card details for us to close your account” - fine. But when you try to update card details their website gives an error. So you’re stuck unable to close the account & forced to keep paying monthly fees forever. Where is trading standards??! Their live chat is unapologetic & doesn’t offer solutions. This is not allowed in UK.

DO NOT go with Rackspace. I've made the mistake of migrating several clients to Rackspace as their first O365 Account. Terrible support that seems to only look on google to see what's wrong. I can do that myself. Creating the ticketing system, missing promises, I just cannot recommend them at all. They have no idea how to fix your issues, and believe, ISSUES will come up. This IS MICROSOFT after all. If you're a tech, thinking about migrating your clients to an O365 Solution, I would recommend using Microsoft themselves. At least they have qualified engineers. Rackspace is just a joke, and command a high price. There was once a time I was able to call Microsoft directly. Now, I have to use Rackspace.

I have been with Rackspace for a number of years and have to say the support has gone downhill. I want to deal with support in this country, not a call centre located on the other side of the world. I have had a week of not being able to send out emails using my account. I have been fobbed off for 7 days now and it's appalling. How can any business operate in this manner? It would be much quicker to deal with Microsoft direct than having to go through a ticket system that nobody really answers. As soon as I had to deal with the call centre operators, my promises were just false ones with no answers. Each time it was we will call you back, but nothing happens. How can we make a serious complaint? The level of service is terrible.

Oh my god. A once top-class company now has sunk lower than the worst budget-brand hosting company for support. Everything has been offshored, which goes to show how they value customer service, and based on the quality of the calls just shows how fanatical their support really is now non-existent. Example of a phone call I had with them a few months back: RS: Please be giving me your pin Me: The support pin from the panel or a PIN I have memorised? RS: (Indistinct grunt) Me: Which one? RS: Yes I miss the good old days where they really respected and went the extra mile to support you. Now, it's like trying to explain to a toddler how to write assembly language. We have support tickets that took nearly two months to get an answer over regarding P1 service outages which happened earlier this year. A deplorable company to work with, and we're actively pushing to remove our business from them as they are classed as a significant risk.

horrible customer service for dedicated hosting. A simple problem that can be fixed in 15-30 mins takes weeks to resolve through the tickets system. I decided to transition to AWS.