Rackspace TechnologyReviews of rackspace.com

Terrible customer service, ignorant, lacklustre, disorganised.. No wonder the share price has tanked.

They've become useless, after 18 years with them I'm done.

I used to really rate Rackspace but their service is now appalling. After a month of trying to sort issues regards DNS and having in writing and in tickets assurances that no changes to the DNS would be made on my account they deleted all the zone files anyway. Every client of mines website went down including email (which they Rackspace themselves host). You cannot contact your account manager even the Tech guys couldn't help and they cannot contact their own managers. Customer service is non-existent. They charge premium prices and supply discount service.

I used to be with a company that had a server with them. I moved to a different company but they've been sending emails and calling for 10 months now about missing payments even though I tried telling them (probably 5-10 times) that I'm no longer affiliated with the company. Had to put a block on their phone number and mark their email domain as *SPAM* in order to get rid of the unwanted contact from them. Still, they leave messages on my voicemail once in a while. Can't recommend their service to anyone!

40 DAYS to resolve issue !!! Still not resolved and keep counting... During the transition to the new exchange server all of our email enabled folders stopped working. We went through numerous people, who doesn't even bother to read the ticket, all they know is how to answer politely "we are working on your issue it is high priority for us". Then we got a hold of UK office folks, those guys fixed it for us in one day (in couple hours actually), huge thanks to them. BUT during resolution of this issue one folder we forgot to transition properly and now it's been 40 days since we submitted ticket to fix it. They don't even bother to answer!!! We had them for more than 10 years as our exchange email server provider, but last 2 years it is just one disaster after another. I think the main issue is - No accountability, typical example of "Outsourcing went wrong". Unacceptable amount of time to address simple issues.

Don't use RackSpace. RS of 15 years ago was AMAZING! but Rackspace 2022, sux ballz. If you want your email and content unavailable for hours or DAYS in the middle of the week and during business hours, Rackspace is what you want. But most other hosting/email providers understand maintenance windows and keep their customers up and running as much as possible. NOT RACKSPACE.

shocking customer service, hang up if they don't know the answer

Rackspace Webmail Customer Ten Plus Years. Not only does Webmail go down often when you try and call or chat they act like it's the first time they are hearing about it. (EVERY TIME I'M THE FIRST ONE COMPLAINING?) So many issues with Spamming Blocked accounts but when the Account were acutely compromised nothing. Rackspace lock accounts and restricted traffic for legitimate Emails, these were INSIDE THE SAME DOMIAN!! Pointed out a Printing issue Years ago and still Rackspace has not fixed this. The answer I got from Rackspace was, we know it's an issue but there is a work around for it by doing these steps (XYZ steps) Okay well now it's been years (not exaggerating on the years) and it's still not working correctly. CRAZY- If it were not so hard to switch everyone over I would have done it already. It's coming just need to find the time.