Rackspace TechnologyReviews of rackspace.com

Worst customer service I have ever experienced, and I've been around for a while. Shut down our e-mail on December 1st and has made no effort whatsoever to correct or resolve our situation. After over a month we realize they just don't care, we are a small company and make up a small percentage of their business. It is a sad situation and I would encourage you to double check the ratings on the company you use for this service. When we began with them their reputation was great but in recent years it has fallen off drastically. There are so many companies out there that deserve and want your business, go find them!!

AVOID AVOID AVOID. There are useless and incompetent companies out there - you would be much better going with one of these they will still be way better then rackspace. Do not spend a single penny with them. They messed up big time with everyone's email being lost, and you might say "yep, but these things happen", and you are right, but their response and solutions have been the worst experience I have ever seen from a tech company.

I have been a customer for years at rackspace and was very satisfied with the customer service and fanatical support. I have a managed dedicated server but since they outsourced their service the quality is terrible. Because of mistakes from them my website was offline for 1 day. Nobody answered nor took responsibility. Now again they don't know what to do to solve a simple task and they connect you to the wrong people the whole time. I need to tell them how to fix issues imagine... Better I do it myself dont even think about paying for managed hosting!

The recruiter, who did not have a clue what the details of the job entailed, emailed me and call me an average of 20 times a day to confirm what I have already told her. When hired for a 1- month assignment at the end of the first meeting we were told me meet again on Monday that just past or Tuesday depending upon the schedule you agreed to and send a zoom invite for us to continue our training next week which I recorded just in case of an issues and for clarification purposes since the lack of competency from my recruiter and the staff I meet online was not consist. When Monday DECEMBER 19, 2022 came I was expecting to continue our discussion using the zoom link provided but it never came The zoom video session stated this session would be continued and that we would work the tickets together for more clarity. After waiting 2-hours and being redirected to the wrong zoom members by the link provided, I was told that I was supposed to start work which is not what the trainers told me online. When the head supervisor asked what was wrong I told me exactly what I said previous and was told the company decided to let me go. What a HOT MESS THIS COMPANY IS. THE AGENT WAS RACKSPACE.

Even i already cancel the mail hosting service, it still keep on charge to my credit card . call support many time yet the problem not solve and it continue charge me for 3 month . End up i call bank to cancel my credit card.

Absolutely appalling to have lost all emails since the beginning of December. Was supposed to get a link to reset the password last week, but it did not happen. Just got off the phone with tech support in Europe and it would appear that I can finally receive (new) emails after 5 hours on and off the phone with a very helpful and skilled Riyaz Quereshi. Please hire more people like him and get rid of the dope that I spoke with last week.

Fire 200 people from your stuff. Then when problems hits the fan there is no one competent enough to save the business. This is just a joke of a company.

If I could give 0 stars I would. Rackspace's Exchange servers were hacked last week and they shut the service down leaving my business with no email access. It took over 5 days for them to set up a mail forwarding so we could at least get our incoming mail (although missing 5 days of traffic). Still waiting to be migrated off their platform to O365 (which seems to be their only solution offered) meanwhile we are having to use temporary email accounts and reach out to all our clients to explain why they're receiving mails from something that looks like phishing.