Rackspace TechnologyReviews of rackspace.com

Been with rackspace for a number of years. after the hack in dec they are just downhill. first they never told us its a hack - lied to all customers like us for weeks that it was not an issue. we lost emails for over a week then the hassle of forced switching to exchange online from hosted exchange and rackspace email. took months to get the old hosted email account data which now we have to manually migrate cause they have no systems to automate that! then in feb they double charge us 1. upgrade fees - you forced the upgrade on us and we still need to pay 2. charge for both exchange online and rackspace emails when only one is active been chasing support for 3 weeks now - after submitting a ticket. each ticket is responded after days and not providing any solution. we are moving to another company now. rackspace service and support have gone down the drain!

Terrible. I have been a rackspace customer for 10 years and in the past year they have fallen apart. They should replace their "Fanatical Support" tagline with "Frustrating Support". This is not related to their ransomware problem in December 2022 but general problems with their rackspace email service. I have had several outages (also...ditch the 99.999999% uptime claim). Current outages is going on 2 days now. Their front line support can't triage or solve any problems. On my first call the agent put me on hold and never came back. I waited 30 minutes then saw an email that she had created a ticket for me. The second agent had me jump thru hoops changing passwords even though it was obviously not the problem. The last agent that I spoke with told me that their back end support only works M-F 8am-5PM. (!!!) I am in the process of transferring to another email provider.

Has anybody else been charged almost twice as much as normal in February? The explanation is the transfer to Office 365 following the ransomware fiasco that made me lose weeks of mail, customers and money, as I was on the phone for 7 hours from Europe. They raised a ticket last week and nothing has happened. Deplorable customer "service". I hope they go out of business as soon as I have transfered my account to a normal company.

I had hosted exchange with rackspace. I was affected by the ransomware event and could not access business email for several days. Was a nightmare. But I also had regular personal email with them. When I told them to stop charging me for exchange they cancelled my personal email. I had no idea until the email stopped working. All of my personal email has been deleted. I have called several times. They “transfer” me and then the line is dead. I hope they rot in hell.

Constant issues with e-mails not populating in the e-mail client even after a fresh install with Outlook. Customer support live chat is never available and phone support is a joke. Ughh we made the switch over a month ago and wish we would have picked a different company :/ Time to switch

Outsorcing to countries where English is a second language needs to end. This practice is a slap in the face to thier customers. The amount of frustration this causes it just not worth it.

We have been using rackspace for nearly 6 years. There support was very good before but since last couple of years, it's gone down totally. Their chat support is totally useless. They just don't have the skills. They now don't even bother to answer serious issues. Just avoid using this company.

I'm an IT Consultant and have used Rackspace for the past 15 years. They WERE a very good company with truly Fanatical support, but the past year the company has gone downhill dramatically. Support is now overseas with ESL agents, and lots that are not trained and lack the technical skills to support us IT providers. I am no longer recommending Rackspace to ANY clients.