Rackspace TechnologyReviews of rackspace.com

This company sucks - their email sucks - we have it at our business and it is completely useless. People email me all the time and I cant even send a reply to them because the postmaster doesnt recognize their address ?? How stupid is this? I had to set up a gmail account just so I could send clients a reply.

They don't cancel when you ask them, awful company - awful service -

I cancelled my POP3 account on 11/14/2022. They were billing two line items on the invoice. Pop mailboxes and extra storage on those mailboxes. They had me send an email to verify that I wanted to cancel. One item was canceled but the other extra storage was not cancelled. They continued to bill despite me sending message and calling. the accounting department would not return my call. They finally closed the account for failure to pay and sent the balance to collections. They told me today that they could not fix the issue.

I just waited 3 weeks for a useless not-helpful response. Fanatical Support? Really?

Constant issues with outages and poor support left us with no option but to set up new hosting services through AWS. Now we can neither delete the servers we have at Rackspace nor cancel our account without having to call in to their support line. These are basic controls that should be provided at the account admin level; however, Rackspace does not provide this to their customers. They'd rather, present inconveniences and roadblocks to make it difficult to stop using their services thereby allowing them to keep billing you for as long as possible. In addition, once you call in it takes them 3 business days to cancel your account.

I've used Rackspace for years now - for Exchange email and Office 365 - and they've been fairly dependable. Nothing amazing but considering how user-unfriendly Microsoft products are, they've been a helpful man-in-the-middle giving extra support. Lately however the quality has gone off a cliff. I spent 30 minutes yesterday just trying to get a simple answer around DNS settings. I repeatedly had to tell the agent to give me the simple information. He kept talking around it, telling me I had to update DNS when I'd already told him this and just needed settings. It was insane. Then they told me that the domain alias had been set up wrong - but it had been set up by THEM and they'd confirmed they had done it. Today I started a new query with 'the email XatY is still not working, please assist'. Their response was 'is the email address XatY working for you?' Literally the most insane response that shows they're not even capable of reading the most simple message. I can't deal with this complete waste of my time and am leaving for another provider after 8 years+

Customer service is a joke. They deleted a SharePoint site they hosted for our company. Now 3 weeks later dealing with their tech support, and they are just ignoring my help desk tickets. I would be shocked if they were still in business next year.

Rackspace is doing everything they can to make it impossible to cancel our account. We decided to change from Rackspace to Linode (which was an immediate upgrade) toward the end of last year. Upon ending service, Rackspace canceled server access and deleted our accounts. However, it turns out that we had another service running that also needed to be cancelled, except that required that we be logged into their system. Service tickets and their awful, incomprehensible overseas customer service repeatedly direct us back to log into their service which don't exist and for which password recovery does nothing. The only good news here is that they were charging my personal American Express card and that the process of disputing the charge and preventing future charges was very easy. Best thing I can think to do now is let others know our experience and prevent them from having the same frustration.