Rackspace TechnologyReviews of rackspace.com

Less than one star. They used to be just good, but for several years the services are lack of ethics and many incompetence, changed the tiers and take many days in solve tickets. After years of been his client our small business was forced to change provider due the lack of support and increasing of prices. They charged us the equivalent of 3 months of services, based on a “ general contract” never signed. Avoid this kind of services provider!

My business has been with Rackspace for many years. In the last couple of years, the service has been AWFUL. They don't solve any issue. If you push them to help you, the reps often just hang up on you. There was a time when they were good, but their slogan of talk to a "racker" should be talk to a "slacker" now. Currently, I am having an issue of randomly not getting some of my emails. I have now called 4 times, and they are not able to tell me why. They just send me an email and if I get it, then they say that I don't have a problem. Really bad.

We have been with a long time since 2013. However, their service terrible since they were bought several years ago. They used to be able to help you quickly. Their fanatical service now means they close your ticket as soon as possible and pass on to other people. It takes 3 to 5 tickets to get something done. Their exchange email got hacked and held for ransom last December and they did nothing for weeks. Their main goal is to trap in contract and do as little as possible. They stalk you on signing contracts and then ghost you. They caused a lot of damage to our small company by losing our email since inception when it could have been prevented with a simple patch.

I had to tell them how to configure a Route Based VPN from an ASA. They made loads of mistakes and I had to pick apart the config (even though they were supposed to put in what I had sent them). Once I started correcting the config they no longer wanted to screen share. Nightmare to work with.

We were paying for the same service with Datapipe. Then Rackspace bought Datapipe, took 5 months to switch us over and double-billed us for those five months! Ex: We paid Datapipe for monitoring from Jan-May, it took Rackspace 5 months to move our account over to their systems, and then in May they sent us a surprise arrears bill for Rackspace service during Jan-May. We've fought for months to get this amount erased, and it's been frustrating to say the least. There is high staff turnover so your "contact" suddenly isn't there anymore. There is a lot of chasing down the right people, multiple times, only to be treated apathetically. Several-year user of Datapipe/Rackspace looking for alternatives now.

I have used Rackspace for 12 years for high profile hosting ad high-availibility data environments and I have always had a great relationship with the UK and global account team and board management team. Since a few years we only get overseas (from India) low quality support and install delivery over more then 6 months (expected in two weeks). We cannot rely on them anymore.

I could not get the service to work. They continued to charge me for a year. After complaining, they told me a support team member would call me back. So one ever called.

I have used Rackspace for 15 years for many high profile brands hosting environments and I have always had a great relationship with the UK and global account team and board management team. Since 2022 I do not know what has happened but we can only get overseas support and we have an issues regarding confirming contracts and billing. they seem to have only one interest and that is to manipulate the truth to extract as much money as they can and have no interest in long term customers anymore They will lose me as a long term customer and the $millions of dollars I bring into them for the sake of trying to overcharge us by £15k. The communication skills are very poor and comes accross as junior staff untrained and damaging the little reputation they cling on to. Something bad is happening over at Rackspace !!