Rackspace TechnologyReviews of rackspace.com

PLEASE PLEASE PLEASE AVOID AND I MEAN AVOID THIS COMPANY WITH THE PLAGUE. I had 3 email address for a business that run with Rack Space from 2019 till 2022. I closed the business and started a new business, Rack Space were informed to close the first business email account and email address. I thought this was done and that i only had 1 email address for my new business. I paid by debit card up until the start of Feb 2024 where i noticed that my invoices had gone from $10.00 to $38.00 a month. My tech skills are not great and when i made contact to tech support, I was told that the first business email address were live and not cancelled like they said had been done in 2022. I then disputed this and Rack Space now refuse to refund the money ive paid for a service ive not had, they now are holding me to ransom and cutting my email accounts off so i cant use my email address for my business or to receive access codes from the mental health team as i suffer with PTSD and Bi Polar. For 5 months they have broken me and taken the will to fight them and yet again as of 24/7/2024 im cut off and spending a further 4 hours on the phone banging my head against the wall and becoming so angry,

4 days and still no reply to my support ticket, total silence, Rackspace really have fallen... very sad. Please drop the "fanatical" part as it's just not true sadly. Find another supplier.

i have received more than 105 spam mails in the last 4 days, some with phishing links or other criminal content. rackspace is the host of the reported domain and does not respond to any of my reports. on the contrary. all reports are blocked. even phone calls are immediately terminated when you report these criminal activities!

They lie about their chat support being 24/7/365. It is false, there are many times their support is unavailable you get the "Virtual agent with the message no online agents are available". The agents have no idea what they are talking about. Their knowledge is very little knowledge about the product and gives conflicting information. They rarely respond to the tickets. You have to follow up again and again to get a response. Also, they say you can send up 10000 emails per day but that's not true. They will mark your email as spam if you attempted to send more than 50 emails a day.

I should have read these reviews before I bothered to contact this ridiculous company. I had a problem setting up my email account and was told to message them, I did this and didn't hear back. After two weeks I called them and was advised to email again because they couldn't help me until my original message had been responded to!!!!! Thank God I didn't actually set up an account before I realised what a joke they are!!!

We've been using Rackspace for 15 years. However, their support over the last few years has been completely terrible. The agents just respond with some non-sense just so they can get good stats on their response times, but don't actually provide any useful service.

Cancelled my service in January. Rackspace kept billing me. Called and was told to cancel again, which I did. Rackspace kept billing me. Finally cancelled by credit card to make the billing stop. Rackspace sent their continued billings to a collection service. Called Rackspace Customer Service which is in India. Can't understand the representative there, who was to email me that I owed nothing. No email received so I just finally paid the collection firm more that $200 to avoid impact on my credit (May). Rackspace is the worst. No functional Customer Service. Can't reach a person to talk to. Stay away from Rackspace! You'll never get out!

I used their service for years. Probably paid them over 500k over 18 years and while expensive, the service was fine. Then I tried to stop the service. They ignored my cancelation requests and continued to bill me. Then they had the audacity to put me in collections. Avoid these guys. They're fine until they screw you