John R.
Had some issues with our first order
Our first order had some difficulty. The wrong product was shipped. It was picked up by Rackmount and a new delivery was made. It delayed delivery by about 1 week. Then, we were never sent an invoice because our original order showed paid because of the return of the first delivery. Overall, there was a variety of issues BUT the important thing to us was how customer service handled it (Nikki). They were pleasant to work with and made sure a solution was found that worked for both companies. Mistakes happen, it's how you handle them that shows the true merit of a company.
Response from Rackmount SolutionsJan 27, 2015
We appreciate how understanding you are with your first order. I'm glad that Nikki was able to help you through an unfortunate situation. We hope you'll come back and see that this was a rare occurrence for us. Regardless, we sincerely appreciate the review John.


