Get the best of both worlds with RackGenius: premium game server hosting for seamless play and flexible cloud VPS services for top-tier performance. Reliable, affordable, and powerful servers!
RackGenius (rackgenius.com) has 84 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
rackgenius.com
Website
rackgenius.com
Category
IT & Communication
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Good value for an affordable hosting option, and responsive support.
Response from RackGeniusDec 18, 2023
Hello Alan,
Thank you for your 5-star review! We're delighted to hear that you find our hosting services to be of good value and our support team responsive. Providing an affordable yet high-quality hosting option is something we take great pride in, and it's wonderful to know this resonates with our customers.
Your feedback is very important to us, and it motivates us to continue delivering the level of service you’ve experienced. Should you need any further assistance or have suggestions, we're always here to help.
Thanks again for choosing Snakecraft Hosting, and we look forward to continuing to provide you with great service.
Warm regards,
Evan McManus
Co-Owner
Snakecraft Hosting Team
BW
Brennan W.
Simply the best.
I've seriously tried countless hosts for many games, Minecraft, Rust, Ark, etc. NONE of them remotely compete with Snakecraft's elite support, pricing, and reliability.
-SUPPORT: I cannot express enough how excellent the support is. In every instance I had a problem (which was always my own fault, and not any issue with the service) the support always resolved my issue asap.
-QUALITY: The servers themselves are top notch, always great ping, never had any services go down, and overall just great.
-GREAT PRICES!!! Seriously, this is the cheapest host I've used and for once the prices actually feel fair. I'll literally never go back.
-USABILITY: The interface they have is ELITE. It's VERY cleanly laid out. The interface is simple, yet provides you with EVERY option you would ever need to work on your server. The 'Startup' tab for game servers makes it effortless to get your server up and running the way you want while reducing the amount of time you spend fumbling around in text documents.
If you're having doubts about giving them a try I can promise you that you won't regret giving them a shot. I've gone through all the forums, all the posts, and have personally experienced somewhere in the realm of 10 of the most popular hosting services and have never been more satisfied than I am with Snakecraft.
Response from RackGeniusDec 16, 2023
Hello Brennan,
Thank you for your incredible 5-star review! We're thrilled to hear you've had such a positive experience with our services, from the dedicated support to the high-quality and reliable servers. Your appreciation of our competitive pricing and user-friendly interface means a lot to us.
It's great to know that we've been able to stand out among your experiences with various hosts. Your endorsement is highly valued, and we're committed to maintaining the high standards you've experienced with Snakecraft Hosting.
Thank you again for choosing us, and we look forward to continuing to serve you.
Best regards,
Ethan Boucon
Founder & Co-Owner
Snakecraft Hosting Team
HU
Hunt
SNAKECRAFT ON TOP!
10/10, Best Support, Amazing Response Time, 99.99% Uptime, You can't go wrong with Snakecraft Hosting Affordable Pricing and Amazing Support and VPS & Game Servers!
Response from RackGeniusDec 6, 2023
Hello Hunt,
We're absolutely thrilled to receive your enthusiastic 5-star review and kind words! It's fantastic to hear that you've had such a positive experience with our support, response time, and the reliability of our servers. We take great pride in maintaining a 99.95% uptime and offering affordable pricing, and it's rewarding to know these aspects stand out to our customers.
Your satisfaction with our VPS and game server offerings is a testament to the hard work and dedication of our team. We're committed to continuing to provide the high-quality service and support you've experienced.
Thank you for choosing Snakecraft Hosting and for taking the time to share your feedback. We can't express enough how much we appreciate your support. If there's anything else we can do for you, or if you have any suggestions, please don't hesitate to reach out.
Looking forward to continuing to serve you!
Best regards,
Ethan Boucon
Founder & Co-Owner
Snakecraft Hosting Team
AW
Aaron W.
Best around
These guys have been great in terms of service from start to current times. The staff have always been super friendly, the quality of the minecraft servers is top notch, and the prices are super reasonable compared to most on the market. I couldn't recommend these guys enough if you want top quality service and product
Response from RackGeniusDec 6, 2023
Hello Aaron,
Thank you so much for your fantastic 5-star review! We're absolutely delighted to hear about your positive experiences with our service, from our friendly staff to the quality of our Minecraft servers. It's heartening to know that our efforts to provide top-notch service at reasonable prices are making a difference for our customers.
Your recommendation means a great deal to us. It's customers like you who motivate us to continually strive for excellence in everything we do. We're committed to maintaining the high standards you've come to expect from us and even surpassing them whenever possible.
If there's anything more we can do to enhance your experience or if you have any suggestions, please feel free to reach out. Your satisfaction and feedback are what drive us forward.
Thanks again for choosing Snakecraft Hosting, and we look forward to continuing to serve you.
Warm regards,
Ethan Boucon
Founder & Co-Owner
Snakecraft Hosting Team
UN
Unknown
It was amazing they gave me a custom…
It was amazing they gave me a custom order very good customer service
Response from RackGeniusDec 2, 2023
Hello,
Thank you so much for your wonderful review! We are thrilled to hear that your experience with our custom order process and customer service was exceptional. It's always our goal to cater to the unique needs of our clients, and we're glad we could deliver a service that met your expectations.
Your feedback is incredibly valuable to us, as it helps us maintain the high standard of service we strive to provide. We're committed to ensuring that every interaction with Snakecraft Hosting is a positive and rewarding one.
If there's anything more we can do to assist you or further improve our services, please don't hesitate to reach out. Your continued trust in us for your hosting needs is greatly appreciated, and we look forward to serving you again in the future.
Warm regards,
Ethan Boucon
Founder & Co-Owner
Snakecraft Hosting Team
FC
FTW C.
High quality Staff / Service
I worked directly with the owner of Snake Craft. A very professional and friendly fellow. The VM's he provided me with were super fast, and had great ping and preformance. I would highly recommend this service to anyone looking.
Response from RackGeniusNov 20, 2023
Hello FTW COHEN,
We're overjoyed to receive your glowing 5-star review! Your positive comments about our professional and friendly approach, along with the high performance of our VPSs, mean a lot to us. It's fantastic to hear that our efforts in providing fast, reliable, and high-quality server hosting are resonating so well with our valued customers like yourself.
Your satisfaction and feedback are the driving forces behind our service. Should you need any further assistance or have ideas on how we can enhance our offerings, we're always here to listen and help.
Thank you for placing your trust in Snakecraft for your hosting requirements. We eagerly anticipate continuing our service to you in the future.
Best regards,
Ethan Boucon
Founder & Co-Owner
Snakecraft Hosting Team
PM
Panda “.
Love it 🙂
Great service. I was a little hesitant at first because of the very affordable prices which didn’t seem realistic compared to some…. Well expensive servers. The speeds are so consistent and fast even faster then some other server hosters.
Response from RackGeniusNov 8, 2023
Hello Panda,
Thank you so much for your 5-star review! We're thrilled to hear that our service has exceeded your expectations, especially with the speed and reliability of our servers. It's great to know that our commitment to offering affordable yet high-quality hosting solutions is making a difference for our customers.
Your satisfaction is our top priority, and your feedback is invaluable to us. If you ever need assistance or have suggestions on how we can further improve our services, please don't hesitate to reach out.
Thanks again for choosing us for your server hosting needs. We look forward to continuing to serve you!
Warm regards,
Ethan Boucon
Founder & Co-Owner
Snakecraft Hosting Team
DD
Davit D.
Great Experience
I have purchased 4 pavlov servers and the server speed is always great and consistent. The prices are very affordable compared to other server hosting services.
It is all set up and everything but you do need to do some things on your own before the server is online.
Overall a great servers and affordable prices. Definitely worth checking out.
Response from RackGeniusSep 13, 2023
Hello Davit,
We're truly sorry to hear about the challenges you've faced with our hosting. At Snakecraft Hosting, we're committed to providing reliable and consistent services, and we genuinely value feedback that helps us improve.
Our records indicate that we haven't received any direct communication from you regarding the issues you've encountered. We'd greatly appreciate the opportunity to understand and address your concerns directly. Please reach out to our support team at [email protected] or via our Discord server, so we can assist you promptly and ensure your hosting experience aligns with our standards of service.
We hope to connect with you soon and rectify any issues you're facing. Your satisfaction is crucial to us, and we're always here to help.
Warm regards,
Evan McManus
Co-Owner
Snakecraft Hosting Team
