RachelkeenReviews of rachelkeen.com

I ordered in November. They arrived 12/31/25. Nothing about the items ordered was as pictured. I’ve emailed multiple times about returning them for a refund, but of course, they’re saying that there will be some little differences because they’re “custom made”. They arrived with a sticker slapped on them-not made out of a bottle as advertised. The tops don’t fit at all, the stickers have bubbles in them. They’re just cheap crap sold at a high price, and I can’t get a refund. I will never order from these people again.

If only I could give a minus star. My expensive purchase took way to long to arrive, months! When it did, what a disappointment. It arrived EMPTY, CRACKED AND THE LABEL WRINKLED.

The picture on the website of what I ordered looked nothing like what I received absolutely nothing like it. Although the company responded when I sent an email inquiring about the delivery date, and they responded promptly and have been very informative on that issue, when I got the product, it looks nothing like what I ordered. It actually looks much smaller and looks very cheap and it’s actually ugly. Unfortunately, I ordered two of them. One for my son and my husband.

I ordered the Indian motorcycle decanter, what I received is not the Indian motorcycle. These are pricey, take awhile to get and then I got the wrong one! Not happy with this at all.

Product as received looked nothing like that shown on the website. It also came with no gift box, unlike the one shown. The image painted on the glass was of poor quality and did not look like it would last long. Multiple attempts to contact customer service received no response.

I ordered Advent calendars, in October, and they were delivered to my Town's City Hall, on December 15th. And I only got one of the seven that I ordered. It's mind-boggling how bad this place sucks. It's not even a place, it's not even people, there is no support, there is no help. Do not order anything from this place unless you like giving your money away. Total BS and there is nothing I can do except hope a chargeback happens

The product was not as advertised, poor quality, and arrived late. I paid extra for speedy shipping, and it still took 2 months to arrive. No longer needed at that point. Cheap crap from China. Steer clear!!!

Product arrived very late and the product is vastly overpriced. The item is worth no more than £5. It looks nothing like what was advertised. Totally misleading, no response to multiple messages to the seller. Steer well clear of this lot.