RacetopPrintReviews of racetopprint.com

Response from RacetopPrintNov 24, 2025

Hi there, Thank you for your feedback, and we are truly sorry to hear about the delivery issue. We completely understand how important this order was for your event and the stress this situation has caused. We will reach out to you directly via email to work with you on a prompt solution and ensure the matter is resolved as quickly as possible. We appreciate your patience and understanding.

Response from RacetopPrintNov 22, 2025

Hi there, Thank you for taking the time to share your feedback — we’re truly sorry that the print quality did not meet your expectations. You trusted us with your order, and we’re disappointed to hear that the colors and finish were not right. That’s not the experience we want for any of our customers. We’ve already reached out to you from [email protected] so we can understand what happened and resolve this for you as quickly as possible. Your satisfaction matters to us, and we’re committed to making this right.

Response from RacetopPrintNov 21, 2025

Hi there, We’re really sorry to hear about your experience and appreciate your honest feedback. We strive to provide fast shipping and high-quality products, and it’s clear we fell short this time. We’d love the chance to make this right—please reach out to us at [email protected] so we can understand exactly what went wrong and find a solution that works for you. Thank you for giving us the opportunity to improve.

Response from RacetopPrintNov 19, 2025

Hi there, We’re sorry to hear about your experience, and we take feedback like this very seriously. To help us verify the situation and ensure we’re reviewing the correct order, could you please send your order number or the email used for the purchase to [email protected]? We want to fully understand what happened and will be happy to investigate this for you right away. Your cooperation will help us resolve the matter as quickly and accurately as possible.

Response from RacetopPrintNov 18, 2025

Hi there, We sincerely apologize for the issues you’ve experienced with your order. We understand how frustrating this must be, and we want to make things right. Our team will reach out to you directly via email to resolve the shipping problem and ensure it is properly handled. Thank you for your patience and for giving us the opportunity to correct this.

Response from RacetopPrintNov 17, 2025

Hi there, We are truly sorry for the frustration this issue has caused. Due to a production and logistics error, your order was unfortunately sent to the wrong address. This is absolutely not the experience we want for our customers. We have already arranged a full refund for you, and we sincerely apologize for the inconvenience caused. If there is anything further we can do to assist, please feel free to reach out to us directly — we’re here to help.

Response from RacetopPrintNov 17, 2025

Hi there, Thank you for sharing your feedback, and we’re very sorry to hear that you felt underserved during your order experience. After reviewing the order details, your custom 5" x 8" bags were actually delivered within 8 days of placing the order, which falls within our standard production and delivery timeline. Because of this, we’re a bit unsure about the mention that printing hadn’t begun after 10 days. We sincerely apologize if there was any confusion or if our communication made the process unclear in any way. We’re also very sorry that you did not receive a return call — this is not the level of service we aim to provide. We will be addressing this internally to ensure better response times moving forward. We’re glad to hear that the bags themselves looked good, and we hope we can deliver a smoother experience for you in the future. If you have any additional details or concerns, please feel free to contact us directly — we’re here to help.

Response from RacetopPrintOct 31, 2025

Hi Casey, We’re truly sorry to hear about your experience and the inconvenience caused by the shipping issue. This is not the level of service we strive to provide. Our team will be reaching out to you directly via email to offer a proper solution and ensure this is fully resolved to your satisfaction. Thank you for your patience and for giving us the opportunity to make things right.