At RacetopPrint, we specialize in custom printing solutions, offering a full range of high-quality products to meet the unique needs of both B2B and B2C clients. From personalized stickers and labels to custom paper cups and paper bags, we provide a seamless, one-stop service for all your customization needs. Whether you're a business looking to elevate your brand or an individual seeking custom designs, Racetop is here to deliver exceptional results with fast turnaround times, competitive pricing, and unwavering attention to detail. Choose Racetop for all your custom printing needs—where quality meets customization.
RacetopPrint (racetopprint.com) has 415 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
racetopprint.com
Website
racetopprint.com
Category
Print & Graphic Design
Location
SMYRNA, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have tried to communicate with this company and can't get a response. They advertise a quick turnaround but they really don't meet your expectations
Response from RacetopPrintFeb 5, 2025
Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. Recently, we underwent equipment upgrades, which temporarily affected our response and shipping times. We have posted an notice on our website and provided a discount code as a gesture of apology.
We truly value your understanding and would love the opportunity to make things right. We are pleased to inform you that our operations have now returned to normal, and we are meeting our standard turnaround times again. If you have any further concerns or need assistance, please don’t hesitate to reach out to us directly.
Thank you for your patience and support.
JC
Jieun C.
My package was delayed or possibly…
My package was delayed or possibly missing for almost a month due to USPS issues, and my experience with Racetop Print was horrible. They just said it might be delayed. They mentioned they would contact USPS, but when I called USPS myself, I was told there was nothing they could do. Racetop said they would probably hear the same thing if they called, but they made no effort to provide proactive support or a solution. I requested a refund, which was rejected, and there seemed to be no intention to resend the item. Instead, they offered 'free expedited shipping' if I ordered again. But why would I pay again to reorder from Racetop? It’s clear they’re avoiding responsibility and offering no real solutions. I’m extremely disappointed and will never order from here again. Customer service is awful. They never pick up the phone – I tried for the last 3 days and emailed. On the third email, I got a very short response saying, 'It looks like USPS is being a bit late with your order.' I already knew the tracking number, and they just said, 'You can use this tracking number to find your order.' A bit late? It’s been a month. You can order here, but be warned, it could be missing or you might get it one day
Response from RacetopPrintFeb 5, 2025
Thank you for sharing your experience, and we deeply apologize for the frustration and inconvenience caused by the delay in your order. We understand how disappointing this situation must be, and we truly regret not meeting your expectations.
The delay was primarily due to unforeseen issues with USPS, which were beyond our direct control. While we did reach out to USPS to investigate the matter, we acknowledge that our communication and follow-up with you could have been more proactive and supportive. This is not the level of service we strive to provide, and we sincerely apologize for falling short.
Regarding your request for a refund, we typically follow a policy of not issuing refunds for orders delayed by shipping carriers, as the items are already in transit. However, we should have offered a more compassionate and flexible solution, such as resending your order or providing a stronger incentive to rebuild your trust. Offering only "free expedited shipping" on a reorder was not sufficient, and we take full responsibility for this oversight.
We are currently reviewing our policies and customer service processes to ensure better handling of such situations in the future. Your feedback is invaluable in helping us improve.
If you’re willing to give us another chance, we would like to make this right. Please contact us directly at [email protected], and we will work with you to find a resolution that meets your satisfaction.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in Racetop Print.
AP
Alberto P.
It has been weeks since I heard…
It has been weeks since I heard anything back from this company concerning the prints I ordered and payed for. It's not cool. Hopefully I didn't get burned for my money.
Response from RacetopPrintJan 11, 2025
We’re sorry to hear about your experience and for any inconvenience caused. We couldn’t find a record of receiving your call, but we’d like to address your concerns.
Your order is currently in transit and you can view the tracking number on the website. As per Racetop’s shipping policy:
Orders over $50 are shipped via FedEx (delivery in 3–5 days).
Orders below $50 are shipped via USPS (delivery in 7–15 days).
Your order, totaling $23.05, was processed with USPS shipping as there was no FedEx upgrade selected at checkout.
If you have specific delivery timeline requirements in the future, we recommend upgrading to FedEx for faster service. Thank you for your understanding, and we truly value your feedback.
DL
Devin L.
Like the other reviewer said… they were…
Like the other reviewer said… they were super responsive until they take your money. My order still has not arrive. They make a lot of promises before the transaction and none were kept. I will be reporting them to the Better Business Bureau as this company is fraudulent. I have saved all my correspondences with them for proof.
