RabisuReviews of rabisu.com

Response from RabisuSep 10, 2026

Thank you for your feedback. We would like to clarify that the renewal was processed automatically in accordance with the terms provided during the service purchase. Our customer panel clearly states: “Services that are not cancelled will be automatically renewed using your registered payment method.” The customer panel also provides an “Cancellation Request” option under the relevant service, allowing customers to prevent the service from being renewed. As the service was not cancelled before the renewal date, the renewal was processed using the registered payment method. The refund request was therefore handled in accordance with our Service Agreement. We understand your disappointment, but the renewal and payment process was carried out according to the terms communicated to customers.

Response from RabisuAug 17, 2026

Hello, We’re sorry to hear that you had this experience. However, after reviewing your support ticket, we can see that our team did respond to your request regarding the RDP provisioning. The ticket was not manually closed by our representative. It was automatically closed after 72 hours of inactivity because no further response was received from you. Our support system is configured to automatically close tickets when there is no customer response for 72 hours. If the issue was still unresolved at that time, you could have replied to the ticket to reopen it and continue the conversation with our support team. We’re always happy to assist when an issue remains unresolved, and we’re sorry if our ticket automation gave the impression that we were trying to close your case without resolving it.

Response from RabisuAug 14, 2026

We're sorry to hear about your experience and understand how disruptive repeated connectivity issues can be, especially for services that need to remain online continuously. Unfortunately, we cannot identify the specific VPS or incidents mentioned in this review from the information provided. We would like to investigate the issue properly, including the reported outages and the previous communication with our support team. Please open a support ticket with our team and reference this review. Our technical team will review the issue, check the relevant logs and network connectivity, and investigate what happened during the reported outages. We apologize for the frustration caused and would appreciate the opportunity to properly investigate and resolve the issue.

Response from RabisuAug 14, 2026

We apologize for the delay with your resource change request. Some resource changes require manual processing and the completion time can vary depending on support workload and the technical requirements of the requested change. While we aim to complete these requests as quickly as possible, delays can occasionally occur during periods of high demand. Unfortunately, we cannot identify the specific service from this review alone. Please provide your service details to our support team so we can locate the request, review its status, and ensure it is resolved. We appreciate your patience and apologize for the inconvenience.

Response from RabisuAug 14, 2026

We're sorry to hear that you had this experience. However, we currently don't have enough information to identify the service or server you are referring to, so we're unable to investigate the reported UDP connectivity and network performance issues. UDP traffic is supported on our infrastructure, and there is no general restriction preventing customers from using UDP. If you experienced an issue with a specific service, we would be happy to investigate it. Please contact our support team with your service ID, server IP address, and details about the UDP ports or applications affected. This will allow our technical team to review the network configuration, routing, and relevant logs. We take reports about network performance and support quality seriously, and we'd appreciate the opportunity to investigate the issue rather than leave it unresolved.