Welcome to Raad Jewelers, the foremost online jewelry retailer specializing in custom hand-made diamond engagement rings. Our pride lies in delivering an unmatched and transparent shopping experience, where customers can easily schedule video or phone-call appointments with the owners of our site. Moreover, purchasing lab diamonds from Raad Jewelers offers an exclusive industry opportunity to trade them in for a larger and higher-quality stone, ensuring an exceptional journey with us.
Raad Jewelers (raadjewelers.com) has 318 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
raadjewelers.com
Website
raadjewelers.com
Category
Jewelry & Watches
Listed on Five Star Index
2026
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Most recent review: October 2026.
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Owner is a 🐍 very arrogant loves to do double standards just because he’s “in charge”. Never make a mistake with him, especially if you’re an employee he will degrade you and turn on you to prove he’s lil man, but he can make mistakes on a daily basis. Can’t even trust this man to send you the correct employee paystub. 😩 0/10 you’re better off getting jewelry anywhere else maybe a bigger corporation so you know it’s fully insured for life, if this personal own business closes at any time all of that peace of mind is gone. 🙏🏼
WJ
Wesley J.
Told me I could return twice
Told me I could return twice.
I only returned once.
Tried to return the second time after seeing a different diamond and they told me it was too late and that their provider wasn't taking returns?
None of that is listed in the FAQ.
They are not refusing to take the diamond.
DV
Daniel V.
Overcharging gullible people.
The website prices he shows the lab diamonds to be worth are extremely high, so that he is able to use the anchoring selling technique. This means when he asks for less people think they are getting a deal. When in fact he is still charging them way more than 3x or 4x their value.
AR
Anna R.
I did not have a great experience with…
I did not have a great experience with Raad Jewelers and wanted to share so others can know going into a purchase with them. I found them on Tiktok and custom ordered a set of rings. Using a ring sizer, I let them know my size. The ring I ordered had small links holding the 3 rings together (think Spinelli Kilcollin style) and I made sure Raad would accommodate the space those links took up when sizing my ring and was assured. When I received the ring, it wouldn't even fit on my finger. Way, way too small. Fortunately, it would go on another finger and I wasn't very particular about which finger I wore it on. After wearing it for the day, it became obvious it was too loose to reliably stay on that finger. I contacted them, shared a video of the looseness on the new finger, and shared my ring size for the new finger using a ring sizer. Again, I mentioned the ring size needs to accommodate the linking rings. I mailed the ring back for a free resize. Once I received it again, it still did not fit appropriately and didn't even seem to be resized as it still fell off my finger pretty easily. I was told they can't offer any more free resizings and they did not seem apologetic whatsoever about their inability to do the measurements to make the ring fit. I ended up taking my ring to a local jeweler and they were shocked Raad Jewelers couldn't do the basic math of accommodating the interlocking rings into the ring size. Thankfully the local jeweler resized 2 of the rings so it's wearable, but since one is a diamond eternity band, there's not much that can be done about that. Ultimately I regret going with Raad Jewelers and wanted to let others know my experience.
Response from Raad JewelersSep 23, 2024
Dear Anna,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced. At Raad Jewelers, our number one goal is to provide high-quality jewelry and exceptional customer service, and it’s clear we fell short of that in your case.
We appreciate you trusting us with your custom ring order, and we regret that the fit wasn’t perfect, even after the initial resizing. While we did offer a complimentary resizing, we realize now that we should have gone the extra mile to ensure the ring fit flawlessly the second time around. Your satisfaction is our top priority, and we missed an opportunity to resolve the issue in a way that would have left you completely happy with your experience.
We truly wish we could have been the ones to make that happen for you. Please know that we’ve taken your feedback to heart and are implementing changes to our sizing process to ensure we can better accommodate custom designs, including linked rings like yours, in the future.
Should you ever give us another opportunity, we’d be more than happy to make things right. Your experience matters deeply to us, and we would love the chance to earn back your trust.
Thank you again for your feedback, and we wish you all the best with your beautiful ring.
Best regards,
Peter Raad