Russo A.
[UPDATED] Amazing Customer Service recovery and great product!
I initially had a frustrating experience with my direct order (#Quntis5737) due to a severe local courier issue: the package was delivered to the wrong city with a fake signature. However, I am updating this review to 5 stars because of how exceptional their Customer Service was in fixing this. Lexi from the Quntis team personally reached out to me, sincerely apologized for the logistics failure, and immediately issued a full refund. They essentially took a financial loss just to ensure my satisfaction and make things right, which shows they genuinely care about their customers. In the meantime, I had already repurchased the item on Amazon and I must say the product itself works perfectly.
Response from quntis.comApr 9, 2026
Hi Russo, Thank you so much for sharing your updated review. We truly appreciate you choosing Quntis again despite the earlier shipping issue. Your trust means a lot to us, and we’ll continue working hard to ensure every experience you have with our products is just as positive. If you ever need any assistance in the future, please don’t hesitate to reach out :) Best regards, Quntis Customer Support



