Ellen K.
The company would not honor the 20% off…
The company would not honor the 20% off discount coupon offered. I sent the coupon code. Unfortunately, Qunol engages in the practice of having an unclear default setting for subscriptions. As soon as I realized that was the case, I canceled subscriptions immediately and placed order as a first time customer for the individual products as I first intended. I email customer service with the discount code letting them know that I had not received the 20% off (and that I had canceled any subscriptions), unt, Frank at customer service instead ignored the comment about canceling the subscriptions and said the 20% was not valid on subscription orders. When I clarified again that I was not a subscriber and only placed a first time one time order and was asking for a the 20%, there was no reply, only a myriad of emails trying to sell more product. As now seen in other reviews, Qunol's customer service is not only not focused on serving the customer, but is more concerned with avoiding honoring their promotional discount than with keeping my business. I am still waiting for the full refund and unfortunately can no longer honor Qunol with my business or recommend it to others.

