Barney And C.
Had to "throw a rock through a window" to get Customer Service's attention.
FYI: Internet sources are reporting tha QUNOL has been bought out by the French drug manufacturer Sanofi around July 2023. FYI. No problem with the product. I've been using it for over a decade (maybe 2) per the suggestion of my highly trusted and respected Chiropractor (old school - not the modern "hocus-pocus, make me more moneyus" stuff practiced so much today). I have always obtained it from either Walmart or Costco. However, when I had a question regarding it for my Doctors, I tried several times to use the phone number on the label (the only number that you can find for them out there). I got recordings, then it would hang up. I tried emailing the company via their support email, and their website's native contact form. Again, no response. The only other agency I have ever had to work with that was this efficient in not letting you contact was our local DMV - but at lest you can go face-to-face with them. Fearing that I may have been buying a sham product from a sham company, I started researching any side angles I could. I finally was able to email someone associated with their endorsements. They emailed me back almost immediately, and forwarded my email to their contacts. Apparently, disturbing one of their "Golden Gooses" was enough to get them to react. The next day I found a voicemail from them via a different phone number (which I am keeping for future potential needs). When I returned their call, the person answering sounded surprised that I (a customer) had gotten through to them. While it is not uncommon to be asked the nature of your call before being transferred, their inquiry of me had a resistive, hesitant & interrogative tone (I used to be a professional interrogator, so I recognize such). Their representative I was transferred to sounded concerned that my messages had gone unanswered, and that they could not find any sign that I had tried to contact them. I will take that as legitimate concern. When I began asking my questions, most of what I got was non-informative stuff that I would expect from a sales pitch, or someone doing their best for the company, but without key technical information at their disposal. While I was assured the product was safe, I was not able to get specifics or sources that would have put my Doctors at ease. Overall, I have no reason to doubt the product at this time. However, like so many other reviews here at the time I wrote this, their customer service leaves one a great deal to be desired.