Janice
Account deactivated with no clarification after a decade of use
Have been using the website for a decade (imagine the amount of content I have accumulated on the site!) - my account was deactivated overnight without any explanation. When I submitted a ticket for customer support, all that I received was an automated email saying my account was in violation of community terms and rules. I have never used anyone else's materials - EVERY set was created from scratch by me. When I followed up asking for a clarification of the specific rules I was in violation of, ZERO communication then! Now I have an active paid subscription with the company that I can't use. No refund. No explanation whatsoever. A company with no transparency. EXTREMELY FRUSTRATING. Please avoid!



