QuikShip TonerReviews of quikshiptoner.com

I purchased a set of 4 cartridges for a Samsung color laser printer. The prices were about 15% lower than I was seeing at other stores. What I didn't realize was that it's all reman stuff. I would never have bought a reman cartridge at only a 15% discount from the real thing. I just wouldn't take the risk. When I went back to the website it does say it's reman, but it's certainly not clear as someone else here posted. I really needed the blue one and it's worked fine, but when I needed the black one (5 months later), it almost immediately started leaving horizontal stripes. I went to return it but it's been over 6 months since purchase (but only a few weeks in my printer which can be verified by the configuration sheet on the printer). The tech support is ridiculous. RMA refused and absolutely no one with any balls willing to talk to you about your concerns. The CSR I originally talked to finally called back a couple days later, but the standard answers are there's no way to override the warranty, no supervisors on staff to talk to!?!, 6 months and you are SOL. Funnily enough I actually made an email support query the day after the warranty ran out, but never received an email or call back. Now, I have two more color cartridges sealed that I have (by my experience) a 50% chance of them working. It's not worth it to me to deal with them anymore, but I wanted to share my experience and hopefully it may help someone else from making the same mistake. EDIT: Since the helpful manufacturers rep is basically denying I was an actual customer, I'll post this to help him out. Order #30161 Shipped 7/21/2009 Support Ticket 138804 RMA (denied) - RMA:92268657114 I am an actual customer that bought your actual product that actually didn't work. If you want to make it right, send me a black cartridge at no charge since I had to throw the original away. I think the yellow was sketchy but this was 4 years ago so really don't remember. I was happy to see that the website notifications that none of this is OEM is much more prominent so kudos for that at least and hopefully people are having better experience now.

I ordered "BrotherMFC-9840CDW" toner and Epson ink which I thought were original for personal/business use from Quik Ship company and instead I received several hundred dollars worth of remanufactured brother ink which I never would have ordered because I do not believe that the remanufactured products are as good as the originals. The Epson ink that I received was original, but the Brother ink, despite being displayed with a prominent Brother logo and not indicating anywhere on my order that this was remanufactured ink. When I called the company they said that I could return it, but for a 25% restocking fee which they pointed out is written in small letters on the website. I strongly believe that your use of the label and name Brother without specifically stating that it is Brother compatible or remanufactured is at best deceitful and at worst fraud. Customer Service was nasty and who has ever heard of 25% restocking fee when you got the wrong item---I was under the impression that I was getting actual Brother ink. I did not receive the merchandise that I, in good faith, ordered. Quikship fraudulently uses the Brother name on both their website and on your receipt. Neither of these places says remanufactured or compatible. I would never order from this company again. I have filed a complaint with my credit card and called the Attorney General's office.