QuikShip TonerReviews of quikshiptoner.com

My order came and it was wrong. Each case was suppose to have 2 items in it and there was one. I called customer service. They said it was a misprint and the best they could do was refund 18%! Wow! Really?

I ordered a drum for my Xerox printer. The site it was compatible with my machine. When I received it, there were 2 pieces broken off the drum so it would not stay in my machine. When I emailed for a replacement part, they said it wasn't broken but the wrong part. I offered to send pictures of the broken piece and received some of the worst customer service from a person named Maribel. She just kept saying it was the wrong part and ignored the fact that it arrived broken. Do not order from this company. I am taking my complaint to the BBB and AmEx as well.

I placed my order on 2/23 for 1-day FedEx delivery, the screen said delivery date was 2/24; 2 days later I had to call to find out that my order hadn’t been processed. The young lady, Sophia, told me it had just been shipped (2/25 and sent me a tracking email that only said a label had been printed, not shipped); and that it would be 2 more business days, meaning today, Monday 2/29. When I asked what about the 1-day FedEx delivery, she told me I could not believe what was on the order form! I specified FedEx and she said it was your company’s choice as to which shipper to use…So then why even give me a choice? Why not just say we’ll ship when we feel like it and with whomever we choose? So it’s now 2/29, I’m still waiting for toner and the UPS web site says it won’t be delivered until tomorrow!! This is my 14th order, dating back to 2010 but I feel like I’ve been dealt with in a dishonest and fraudulent manner. I contacted Customer Support and got none, only a meaningless email about them having the ultimate choice in shipping and that if I really meant what I said by clicking the FedEx button for 1-day delivery I WAS SUPPOSED TO CALL THEM INSTEAD. This is just wrong.

I ordered an item from them new and it came obviously as a used part. The part had a use count over 10k uses, the part had wear, and even more obvious, before I used it, it made a mess on my floor from the residue of toner from the past user. I shipped it back and asked for a replacement. I got yet another counterfeit part in the same shape. When I returned this one, their warehouse told me I was wrong and that nothing was wrong with the part, even though when I tried it out it printed with smudges as an old part would. Will not be buying from them again.

We ordered 5 brand new cartridges from QuikShipToner in August 2015 when we purchased a new HP printer. While we did not the new cartridges until December 2015, when we did need the QuikShipToner cartridges, they would not work. Their malfunction was due to HP hardware not accepting the QuikShipToner "chip" inside the cartridges. On December 14, 2015, we contacted QuikShipToner to advise of the issue and they indicated it was no problem as they had updated their "chip" to now function in our new HP Printer. At this time, I was told that QuikShipToner had corrected the error and I would need to REPURCHASE 5 new cartridges with the new chip and return to QuikShipToner the non-working cartridges for a FULL REFUND. (I was eligible for a full refund as my purchase fell within their 100% Satisfaction Guaranteed policy!) I shipped the cartridges, immediately and they were received by QuikShipToner on 12/17/15. On 02/02/16, after over a month of getting the COMPLETE RUNAROUND regarding my credit on my RETURNED PRODUCT, I still do not have my refund! We were told on Friday, January 22, 2016 that our refund check was being placed in the mail ON THAT DAY! Eleven days later...NO CHECK! This company IS A FRAUD and I am going to expose it! How can a legitimate company doing legitimate business receive YOUR payment IMMEDIATELY, electronically. Yet, the same company has to MAIL A CHECK to return your monies? And, the check NEVER arrives! This is 2016, Friends! USE QUIKSHIPTONER SERVICES AT YOUR OWN DEMISE! YOU HAVE BEEN WARNED!!!!

I ordered from this company, paid for fed ex no less, after the website stated it would be delivered the next day. Three days later, still no product. And absolutely no remedy when you call customer service. I found out it was shipped USPS with no delivery date confirmed. Apologies don't cut it! When I told then if it was my company I would ship out another fedex immediately, silence was on the phone. Don't use this "quick" company

I ordered 3 ink cartridges that I needed ASAP. Since there shipping location is 15 miles from where I am I called to see if I could just go pick up the package. I was told that was not possible but that I would absolutely receive the package the next day. The next morning I call customer support to ensure my package would be arriving today. They told me it was already on the truck and they would send me a tracking number in a few minutes. Fast forward a few hours and I still didnt have a tracking number and no ink cartridge arrived yet despite both UPS and fedex deliveries. I called support again to be told that my package never in fact shipped out and that I would not be receiving it for another day. Not only did the first lady lie to me about it being shipped out, but she never sent me the tracking number. Customer support lady #2 tried to blame the delay on me for not placing my order soon enough in the day. When I told her I had a confirmation order for 10:30am the prior day only then she admitted that they just had not proccessed by order until 1:30pm and thats really why I didnt receive my package on time. I can deal with mistakes because they happen to all of us, but what I cant deal with is being lied to about those mistakes. The company seems to foster a culture of lying to their customers as everyone single employee I talked to on the phone lied to me and even attempted to blame me for their mistake. I should have read the other reviews here before trusting this company.

Horrible experience bunch of thieves stole my money, horrible costumer service never return my money back, made several calls to costumer service but just got fake promises and never my money back, stay away from this thieves.