Quickstart InterlockReviews of quickstartaz.com

I’ve been waiting for 3 days now for a call back to get a unlock code and they can’t even do a simple ass job that I’m paying please stay away from this company sad but true this isn’t the first time either customer service sucks it’s awful

Only reason this isn’t zero stars is because it’s not an option do not get your breathalyzer here do not do anything here if you were locked out your car or truck it will sit for two weeks unless you leave a bad review and it is the only way you will get a call back and even then the one who’s going to reply to this has zero clue on understanding anything I have wasted all of my expenses on Uber sitting here like an idiot because they can’t answer a phone. I have called over 15 different times and waited an hour each time and I have zero returned calls zero answered calls and zero problems fixed. This company DOES NOT CARE ABOUT YOU, only their reputation.

I hope this review helps someone. I have had the worst experience possible with this company. At the beginning of my contract it was fairly easy to get in touch with a representative when need be. They proceeded to get bought by a different company and now it is incredible how long you have to wait on hold. Not only that, but I have struggled beyond measure to actually get transferred to the right department. Keep in mind, these transfer issues are also after waiting up to four hours on hold. I have also waited an entire day later to receive a call back. Not to mention, my contract ended on May 14th and now I have been extended until the year 2142 as of today. (May 26th, 2022) These extensions are for failed and missed tests which I receive 10-20 a day meaning I have hundreds of extension letters from the MVD coming in the mail. I have just confirmed with my monthly report that there are no violations on it and I have also had the wiring in my car checked. My device is working perfectly just as it should. Yet somehow I have hundreds of violations that don’t actually exist. I am currently 22 years old and I will now be 143 years old before this company says my interlock can be removed. I am continued to be told I need to verify the error in different ways while also being told that the MVD is who can actually fix this malfunction. Meanwhile, the MVD has told me a couple times that these are indeed errors but that Quick Start is the only person who can remove them. I continue to struggle to get ahold of anybody and when I do they do not help in any kind of way and give me the wrong information. I am amazed at how fast this company has turned for the worst. I have never once had a violation through my entire year and a half contract with them. Yet they struggle to communicate and remove these so I can remove my device even after I have proved there are no violations on my tests. I am now starting to pay extra money for something that is no longer required by the Court but I can’t legally remove it until the errors are removed. I believe they are connected with the company LifeSafer so I do not recommend working with either company. They have also tried to overcharge me after my car accident. They failed to recognize that I pay extra for the insurance on my device and had to complete two different investigations through the collection department before they realized it. It seems like they will easily lose your information even though they claim to make notes about every call/interaction. It’s either that or they have no problem overcharging you if you are not paying attention. I wish you all the best luck because if this is how things are handled, you are going to need it. Also, make sure you document everything because it is very hard for you to see their side of the documentation.

So my battery died because I live in Arizona and that happens often here and I got locked out of my device and they charged me $40 to unlock it. The guy at the counter tells me if I call customer service and sent them a receipt for the replacement battery they will credit my account. So today I called and spoke with Angela who was very condescending and informed me it’s my responsibility to make sure my battery is in good working order. I didn’t know Angela was a mechanic wow! I’m paying these people for a service which other companies provide. So I don’t understand why I’m being treated with such disrespect

I need to have my vehicle serviced. It’s going to take a couple weeks for the shop to be able to do the work. The staff here has been nothing but rude when I’m trying to figure out how to get towed and have the work done. On top of the $600 it’s going to cost to have my vehicle towed to them to have the system switched out to another vehicle or thousands I’ll spend on Lyft’s just so I can make it to work while car is in repair, they’re unwilling to work with anyone. Giving the mechanic (dealership) the run around about even being able to touch the vehicle. Also, their install is absolute trash. The device is on a coiled up cord that finds its way underneath the gas pedal while it doing 70 mph down the interstate causing me to almost be in many accidents. It is extremely unsafe to be distracted like this while driving. I’m a danger to myself and YOUR family because of this nonsense. It should absolutely be made illegal to do this to people.

Being locked out 2.5 days after install in 100+ degree weather and having to speak to someone who was less than empathetic about having my children in the vehicle while stranded due to a device violation that wasn't caused by me is the reason for the low rating. The device is there to prevent someone from breaking the law, not malfunction, inconvenience and potentially cause a heatstroke while waiting on a override code from someone who doesn't care if you start your vehicle or not. Why charge so much for equipment that doesn't work or isn't compatible with newer vehicles? Why blame the paying customer and assume it's something the customer did?

My vehicle is sitting in a shop for 3 days now waiting for your company to send a lock out code before they can work on it this process is to long and needs to be addressed. Was not told this until after I signed up not happy about it .

If I could give 0 stars I absolutely would. Where to start, rude welcoming and customer service sucks. Pressured me into buying their interlock. And then was told my install would take one hour, which I had to miss work for. ACTUALLY TOOK 4 HOURS!!. Install is to go directly to MVD in 2 days. Mine took a WEEK AND A HALF. The install person set the order request wrong. And I was given nothing in return for all of my struggles. Just an “ok”. WOULD NOT RECOMMEND COMING HERE TO ANYONE!