I just wanted to say thank you for the lightening-speed response time and subsequent shipping on Friday May 22nd! I had no idea what the exact model number or series was on my laptop but by attaching a picture of my keyboard in my initial email, the representative who handled my request was able to quickly pinpoint exactly what I needed. Furthermore, despite being Memorial Day weekend, I still received my 2 retainer clips on Tuesday May 26th! I have been working from home since March and after leaving my workspace for less than 2 minutes my two year old decided to pull out more than half of the keys from my laptop, and out of those, most of them had the retainer clips pulled out as well. Only two clips were completely damaged:
Left-Shift and F7 which just so happen to be two keys that are crucial for navigating within our billing system. So on that Tuesday, it was a welcome sight in our mailbox! It's much nicer than pushing a rubber cap for several days. haha
Thanks again!
HE
HealthyFerret
Customer Service and Product
Time of Posting this is 02/03/2020.
28/1/2020
I ordered new keys for my keyboard and decided to buy from these guys.
18/2/2020
I get the envelope of keys, attach them all, except one, oh boy was I worried I had ordered the wrong one, but alas no, my order clearly states "(number pad) key" so it's for the NUM PAD, however, the standard hinge they sent does not match with the socket in the laptop.
So I quickly write up a customer support ticket to see what they'll do about this.
20/2/2020
They replied asking for more information on the key that WASN'T the correct one ordered, I immediately responded with the requested information and got no reply, figured it'd take a few days for them to check their stock.
02/03/2020
I am now writing this review since it's been 11 days since ANY reply from them, hope they will reply and I'll update this, however, I have no expectations at this stage.
21/03/2020
Today I received an e-mail stating they had seen my review and felt it was not deserved, as they were "not given the opportunity to fix it" even though it went over a month.
In addition, they had the gall to say
"I have no problem refunding the item (and shipping) for the incorrect item for an exchange of updating the 1 star review."
"exchange" specifically is morally questionable especially as that makes them seem unwilling to make it right without public dislike.
-
I sent a reply, stating they were given time, and they didn't use it.
-
they sent another reply 15 minutes later (actually good response time, kudos) Stating they had sent a refund for the key in question, and shipping, so all in all, I am not upset, just disappointed it took so long for any form of reply.
This Review is not a glorious win for anyone, but if You know the keys You need, perhaps contact them beforehand to verify they will send the right keys, oh, and hope it doesn't take a month for a reply.
21/03/2020
Another edit, I received another email stating the following;
"Do you think it would be possible to maybe give us a little better of a score?
This was all because of an email that I l̲e̲t̲ slip through the cracks, not because I was trying to ignore you.
Had Y̲o̲u̲ followed up, this would have been avoided."
Simply because of the outstanding replies, I will be keeping my stance on 2* at most, since it has been MY experience with this service.
This entire debacle has been an experience, and I expect it to have concluded now, with one of our last Emails having them push the blame on M̲e̲, the Consumer, and complaining about "fairness".
KH
Kyle H.
Cheap Replacement Keys
Key worked great and was cheaper than other competitors.
I had the misfortune of buying a key from QUIKFixLaptopKeys.com instead of from here, and had a horrible experience. Glad your company decided to change URL names, so consumers would not be confused with the broken English knock-off company.
CH
chevanc
good experience
was easy to find my laptop (T530) and figure out which keyset I needed. item price was comparable to other sites I looked at. the item was shipped and delivered promptly. i installed it earlier today, no issues with the replacement keycap so far. item arrived in a small padded pouch inside a regular letter envelope.
PT
Paul T.
SurfaceBook 2 laptop key - amazing service - perfect replacement!
Just bought a Surfacebook 2 letter T as that had split in half. Was worried out quickfixlaptopkeys from some of the reviews on the web but in all actuality they were great. The order was trackable from the moment it was placed (still came before the time specified even though I live in England). Great service and the key is perfect (backlit). Thank you so much you literally are a life saver!!!!! Great service!!!
BH
BRACCHI H.
Perfect and cheap
Perfect and cheap
MW
Malwin W.
Great replacement key and fast shipping!
A key broke on my Lenovo Laptop so I tried to order a replacement key from Laptop-key.com. The key came very fast (after 5 days) even though I live in Germany and it fits perfectly. Thank you, it is such a relieve especially because Lenovo doesn't replace single keys!
5 stars!
EJ
Eric J.
Quick and easy
A key on my laptop broke. On quickfixlaptopkeys it was easy to identify the right type from the right computer. I ordered it and received emails with order confirmation, tracking number, and links to videos with instructions on how to install the key. The key arrived intact and it was easy to install.
I was cautious because i did not know the website and there was no review, but everything happened in a clear and comfortable way. I would definitely shop there again.